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Suddenly a crack has appeared in my front windscreen! With a couple of curves up from the bottom centre of the windscreen it is over 40 cms long, and right through the glass. My Kia dealer did the "ball point pen" test and concludes it was not caused by the impact of a stone and that KIA refuse to replace it under warranty (my car is not yet 3 yrs old).
I phoned KIA Customer Service today, who say that a cracked windscreen is only covered for 1000 mls or 3 mths! I told them that I can’t find this stated in my warranty book! So I'm waiting for Customer Service to get back with "chapter & verse" as they could not find it when I was on the phone! Has anyone had a similar experience with a cracked windscreen?
Windscreens crack all the time, sometimes a tiny stone at the right angle can create a large crack, sometimes a huge hit will only create a small chip, luck of the draw.
Your car is almost 3 years old, no manufacturer on the planet will warrant a windscreen against cracking for a day let alone 3 years, cannot believe KCS said its 1000 miles or 3months.
Phone your insurers up, they will arrange replacement, normally costs about a £60 excess but it will not affect you NCB or renewal premium.
One of the joys of motoring, that's why Autoglass exist.
Thanks to Kia Customer Service and my local Kia dealer, the cracked Windscreen has been replaced free of charge!KCS still could not find the "1000 mls or 3 mths" only warranty for windscreens. So I concluded that the 3, 5 or 7-year warranty should cover such eventualites.
Yes, 'seven7' windscreens do crack with stone hits, but even the car dealer ruled that out in this case. In the end Auto Pro Glaze repaired it for my Kia dealer and it cost me nothing. So, a happy ending to the story!
Suddenly a crack has appeared in my front windscreen! With a couple of curves up from the bottom centre of the windscreen it is over 40 cms long, and right through the glass. My Kia dealer did the "ball point pen" test and concludes it was not caused by the impact of a stone and that KIA refuse to replace it under warranty (my car is not yet 3 yrs old).
I phoned KIA Customer Service today [that was 22 Oct], who say that a cracked windscreen is only covered for 1000 mls or 3 mths! I told them that I can’t find this stated in my warranty book! So I'm waiting for Customer Service to get back with "chapter & verse" as they could not find it when I was on the phone! Has anyone had a similar experience with a cracked windscreen?
Thanks to Kia Customer Service and my local Kia dealer, the cracked Windscreen has been replaced free of charge!KCS still could not find the "1000 mls or 3 mths" only warranty for windscreens. So I concluded that the 3, 5 or 7-year warranty should cover such eventualites.
Yes, 'seven7' windscreens do crack with stone hits, but even the car dealer ruled that out in this case. In the end Auto Pro Glaze repaired it for my Kia dealer and it cost me nothing. So, a happy ending to the story!
Does that mean when I got clobbered by a stone back in September I should have got Kia to repair it FOC rather than paying the insurance company £10.
Of course not, Kia (and no ther manufacturer) would cover windscreen damage under the warranty, it would be a daft thing to do.
I believe the OP was stating that this crack was NOT the results of any obvious stones or something that hit it.
Most likely the windshield was not seated properly at factory or was mounted on something hard on one section at the factory. It took that much time to crack because it needed a big enough bump on the road to actually crack where it wasnt proper
Suddenly a crack has appeared in my front windscreen! With a couple of curves up from the bottom centre of the windscreen it is over 40 cms long, and right through the glass. My Kia dealer did the "ball point pen" test and concludes it was not caused by the impact of a stone and that KIA refuse to replace it under warranty (my car is not yet 3 yrs old).
I phoned KIA Customer Service today [that was 22 Oct], who say that a cracked windscreen is only covered for 1000 mls or 3 mths! I told them that I can’t find this stated in my warranty book! So I'm waiting for Customer Service to get back with "chapter & verse" as they could not find it when I was on the phone! Has anyone had a similar experience with a cracked windscreen?
Had several cracked windscreens in the past, its one of the many things that happen while you are driving on the public roads. Before laminated widscreens became standard fit in the 80's the screen would just shatter, that focused the mind and other things for a few seconds when you view of the road disapeared.
It not a warranty matter, no manufacturer would cover a screen under warranty, you could get hit by a stone or other object within seconds of leaving the garage with a new car and you have had yours nearly 3 years. One car I had needed 2 screens within the first 2 years, your insurance company will sort it for a small excess, ours is £75 and it does not affect your no claims bonus. If you call them immediately a small crack appears thay can normally repair it before it gets too big and it normally costs a tenner.
The windscreen is an important structural part of the car today and a cracked one will weaken the car. If you get stopped by the police they may fine you together with points.
Yes, of course, the windscreen could be hit by a stone, but as I said my Kia dealer concluded it was not. Anyhow, the good news is that thanks to Kia Customer Service and my local Kia dealer, the cracked Windscreen has been replaced free of charge! KCS still could not find the "1000 mls or 3 mths" only warranty for windscreens. So I concluded that the 3, 5 or 7-year warranty should cover such eventualites.
In the end Auto Pro Glaze repaired it for my Kia dealer and it cost me nothing. So, a happy ending to the story!
[QUOTE=Marie;448834]KCS still could not find the "1000 mls or 3 mths" only warranty for windscreens. So I concluded that the 3, 5 or 7-year warranty should cover such eventualites.
[QUOTE]
Total nonsense, no manufacturers warranty covers windscreens. Its accidental damage like stone chips to paintwork and punctures in tyres.
I believe the OP was stating that this crack was NOT the results of any obvious stones or something that hit it.
Most likely the windshield was not seated properly at factory or was mounted on something hard on one section at the factory. It took that much time to crack because it needed a big enough bump on the road to actually crack where it wasnt proper
Thanks "Server". It's the most sensible explanation I've heard so far!
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Cracked Windscreen under Warranty?
KCS still could not find the "1000 mls or 3 mths" only warranty for windscreens.
So I concluded that the 3, 5 or 7-year warranty should cover such eventualites.
Picanto Windscreen under Warranty?
2013 Kia Forte
Linear Mode
