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#1 (permalink) Old 10-19-2011, 07:26 PM
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Default List of Members with Crankshaft Pulley Bolt Failure?

Can we get a list here of people who suffered the crankshaft pulley bolt failure with a brief summary of what KIA did or did not do in regards to the problem?

Would you be willing to go on record if I wrote to KIA?

In my case KIA have offered to pay for parts but not labour - they originally denyed that our car was one of the vehicles affected and even after having the car for inspection diagnosed worn spark plugs as the problem....

The more people that respond the better.

OK - I've been reviewing the threads and compiles this list so far:

Andy what year was yours, was it within the range of chassis numbers KIA deemed to be affected?

And what were your symptoms?

Well for some reason I can't edit my original post to add the list of names and the current solution from KIA:

So here goes:

gtd2000

2004 1.1LX Auto @ 32,000 miles

Parts to be provided free by KIA but owner to pay the cost of repairs - KIA denied car was affected.

andy57 (KIA Owners Club UK)

Year?? 1.1LX auto. 23000 miles.

Parts to be provided free by KIA but owner to pay the cost of repairs at £1500.

boy_racer996 (KIA Forums)

2004 1.1LX, 32,000 Miles

"I have made Kia very aware of my issue but they dont want to know. Kia also denied my car was effected"
Repaired car himself with £23 worth of parts!!!

Bartbox (KIA Forums)

2006 LX 26000km.

"Kia are not interested in a goodwill claim even though the mileage is only 26000km.

I did my own repair but eventually after a scene with KIA Korea I finally managed to get this problem sorted on a goodwill repair. It a factory fault. Inaccurate machining of the front crankshaft timing sprocket and is assembled with too much play. Over time it wears both the crank and sprocket. The timing pick up then has too much play and confuses the ECU thus causing the misfire, poor performance and high fuel consumption. It can only be diagnosed by partially stripping and removing the front crank pulley. If the car has a misfire on acceleration you hear a dull rumble from the engine on idle I suggest you look for this problem"


Telstar (KIA Forums)

2005

"I contacted the local Kia dealer in the UK. The guy knew all about it. He said if a Kia main dealer diagnosed it as a bottom engine fault, he would have to say that, that is what it is. He checked my chassis number & he said it had not had a recall. He said Kia would only contribute to the problem if it had been serviced by Kia dealers & the contribution was to supply the crankshaft leaving the owner with a bill of around £1400-00. I was quoted €2000-00 over here so I guess it is with no Kia help. If it is a Kia problem that they fitted a wrong bolt & this is now down to me, it will be the last Kia I ever own."

"I sent an email & a letter to the MD of Kia UK & explained my problem. Bottom line as the car was now in Spain could they either supply me with the parts needed to repair it & I would pay a mechanic in Spain to do the labour, or can they contact the Spanish Kia on my behalf & ask if they would either repair the fault free or at least supply me with the parts again to get a mechanic to repair it. Here is the reply.

"Thank you for your email to Mr Michael Cole, our managing director. I am responding on behalf of Mr Cole.
I'm sorry to learn about the problems that you've had with your Kia Picanto.
We expect the highest level of quality and service throughout our brand. Unfortunately however, parts can fail at some point, which is why we support our customers with a warranty on all cars. Once the warranty for your car expires, we are no longer obliged to pay for any repairs.
We do support our customers wherever possible with the cost of repairs, as we want you to be happy with your car. Unfortunately we can only consider UK registered cars for a goodwill contribution. Therefore, if your car was first registered in Spain, I would advise you to contact Kia Motors Spain to see if they can consider your car for goodwill.
Thank you for contacting us and I hope this helps."
Yours sincerely
Vijay Ghera
Customer Service

Yeah! That helps!!!

Never will I ever buy a Kia car again.

Hope that helps."


Stablecat (KIA Forums)

04 Kia Picanto SE

“I just bought an 04 Kia Picanto SE. Had it for 3 days and realised it wasn't right. No power, difficult pulling away from lights & going up hill, jerky throttle. It went into a local garage under waranty (Car Care Plan through Motor House the garage I bought it from) and had the crankshaft bolt & damaged parts replaced. Now Drives great - but the garage says that it will happen again as there is nothing to stop the bold coming loose again. also they have said that when this fault occurs it creates wear on the crankshaft & next time if the wear is worse the crankshaft itself will need replacing and I will have a bill for around £2500?
They replaced the bolt in accordance with instructions and parts from Kia so are they right about this problem being likely to come back?”

“Thanks, my car is now in with Kia & they have confirmed that the faulty bolt caused wear to the crankshaft itself so the new improved bolt is not stable and the only cure is a new crankshaft - fortunately it looks like it is covered on my waranty from MotorHouse.

The bolt replacement itself has not been enough to permanently rectify the problem but Kia say it would have been enough if the bolt had been replaced before the problems occured. That's fine, but they did not recall the car here (UK) - just a service campaign for inspection and replacement if affected. My car (SE Model) was not included in the campaign, so it was never checked. ”


Daab (KIA Forums)

2 years ago Picanto's were recalled for a modification on the crankshaft. The crankshaft bolt on my Picanto was replaced by a longer as well. Nonetheless the crankshaft broke january 2008, just after guarantee. KIA first tried to let me pay for almost the whole job. Now they use "coulance": still remains 965 euro for me to pay.
This crankshaft problem occurs a lot in Holland, and I found 11 pages of crankshaft ""Kurbelwelle"" misery on the German KIA site.

Last week a guy in Holland posted: In his family alone, 2 out of the 3 Picanto's had broken crankshafts. A friends' broke as well. 1 just after guarantee: 'KIA "coulance" : 1.000 euro left to pay.

On the KIA Forums site I found a successful erniedaisy who needed assistance from a lawyer, but got - rigtheously- finally a free repair.

Dutch consumer TV "VARA/KASSA" has noticed the frequency of this problem and KIA's attitude. The problem will be discussed on TV shortly.


Flanagc6 (KIA Forums)

“Hi - My 2005 Picanto just cut out today due to...(surprise, surprise) a broken crankshaft. I have a FSH including a service at start of Feb which never identified any problems. As I am out of warranty does anyone know if I have any rights from Kia for help with the repair costs??”

Lauragoodwin (KIA Forums)

2005 @ 2500 miles

“I have a 05 car and have just been told the crank shaft has broken ( £3000) I have only done 2200 miles, but have only had 2 services. I am going to fight that there is NO WAY this should be happening. I never got news of a recall. Does anyone know when it was recalled and how to find out which set were thought to be faulty?”

Motorama (KIA Forums)

33,000 miles

“Me too!! I have a 33000 mile Picanto two weeks out of an annual service prior to which we reported a lack of power. The result was that no faults were found and that we should monitor situation. After the service symptoms became severe and car was returned. Now we are informed that 'it's a broken crankshaft.' Which would cost us £900!! What aroused my suspicions was that the receptionist asked whether we had ever recieved a 'recall' and then promptly dropped the subject. Discovery of this webpage confirms suspicions. At present we await a reply from Kia via agents in Cornwall.
Results to be posted on this site for benefit of all.”


Bemused of Dudley (KIA Forums)

“I had this same problem of lack of power caused by a defective crankcase bolt and I was quoted a price of around £2000 by my local KIA agent for repairs. They appeared all too aware of the problem. I moaned to the agents and also contacted KIA customer services. In fairness to KIA they have paid for their agents to install a new short engine (whatever that is) and this appears to have resolved the problem. I had to do without the car for one week but I am fairly happy with the outcome. It probably helped that I bought my Picanto from the local KIA agents and had had it serviced there a couple of times. However I would suggest that anyone owning a Picanto who encounters this problem takes up their problem with KIA customer services.”

LaurenceN (KIA Forums)

“My daughter's car has now suffered from the same problem as all you guys. We have had the car serviced every year since buying it in 2004 and have never heard a word about the problem - certainly no product recall, not even a mention from the Kia dealer who serviced it. Kia are now being totally unhelpful about the cost of fixing it, and I foresee a long battle ahead, which I am determined to win, especially as the problem surfaced when my daughter was some 250 miles from home and we have now additionally had to suffer recovery costs. I hope this won't come to a court case, but just in case it does, I would be interested to hear from anyone else who has lost out financially: please contact me at laurence.noone@live.co.uk and I will keep you updated about progress.”

Last edited by gtd2000; 10-27-2011 at 08:50 PM. Reason: Adding names to the BIG LIST
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#2 (permalink) Old 10-20-2011, 04:56 AM
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Me for one!! I have made Kia very aware of my issue but they dont want to know. Kia also denied my car was effected.

I have since fixed my picanto, the write up is in my thread....

http://www.kia-forums.com/kia-picant...evs-idles.html
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#3 (permalink) Old 10-23-2011, 03:26 PM
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Well if this the extent of members, do you know others that have been affected?
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#4 (permalink) Old 11-08-2011, 04:54 AM
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I've just had a engine light come, very much the say stuff as stated before. But not sure yet if its this problem.
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#5 (permalink) Old 11-11-2011, 10:58 AM
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Quote:
Originally Posted by carsey75 View Post
I've just had a engine light come, very much the say stuff as stated before. But not sure yet if its this problem.
First step should be to KIA UK CS (if you are in the UK)

Call: 0800 77 57 77

Say you have read about crankshaft pulley bolt failure on the internet and are concerned that your car may be affected.
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#6 (permalink) Old 02-08-2012, 07:08 AM
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Angry

Sounds like there are more picanto's affected by the Crank issue:

Kia Picanto problem. - MoneySavingExpert.com Forums

I purchased a new car type Kia Picanto in September 2004 from - JustAnswer

So much for this affecting a small number of cars... I really can't see why KIA has not taken the corrective action and accept responsibility to sort this once and for all!!
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#7 (permalink) Old 05-03-2012, 09:28 PM
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gtd2000

2004 1.1LX Auto @ 32,000 miles

Parts to be provided free by KIA but owner to pay the cost of repairs - KIA denied car was affected. KIA UK finally accepted that they would refund the labour costs.

andy57

Year?? 1.1LX auto. 23000 miles.

Parts to be provided free by KIA but owner to pay the cost of repairs at £1500.

boy_racer996 (KIA Forums)

2004 1.1LX, 32,000 Miles

"I have made Kia very aware of my issue but they dont want to know. Kia also denied my car was effected" Repaired car himself with £23 worth of parts!!!

Bartbox (KIA Forums)

2006 LX 26000km.

"Kia are not interested in a goodwill claim even though the mileage is only 26000km.

I did my own repair but eventually after a scene with KIA Korea I finally managed to get this problem sorted on a goodwill repair. It a factory fault. Inaccurate machining of the front crankshaft timing sprocket and is assembled with too much play. Over time it wears both the crank and sprocket. The timing pick up then has too much play and confuses the ECU thus causing the misfire, poor performance and high fuel consumption. It can only be diagnosed by partially stripping and removing the front crank pulley. If the car has a misfire on acceleration you hear a dull rumble from the engine on idle I suggest you look for this problem"

Telstar (KIA Forums)

2005

"I contacted the local Kia dealer in the UK. The guy knew all about it. He said if a Kia main dealer diagnosed it as a bottom engine fault, he would have to say that, that is what it is. He checked my chassis number & he said it had not had a recall. He said Kia would only contribute to the problem if it had been serviced by Kia dealers & the contribution was to supply the crankshaft leaving the owner with a bill of around £1400-00. I was quoted €2000-00 over here so I guess it is with no Kia help. If it is a Kia problem that they fitted a wrong bolt & this is now down to me, it will be the last Kia I ever own."

"I sent an email & a letter to the MD of Kia UK & explained my problem. Bottom line as the car was now in Spain could they either supply me with the parts needed to repair it & I would pay a mechanic in Spain to do the labour, or can they contact the Spanish Kia on my behalf & ask if they would either repair the fault free or at least supply me with the parts again to get a mechanic to repair it. Here is the reply.

"Thank you for your email to Mr Michael Cole, our managing director. I am responding on behalf of Mr Cole.
I'm sorry to learn about the problems that you've had with your Kia Picanto.
We expect the highest level of quality and service throughout our brand. Unfortunately however, parts can fail at some point, which is why we support our customers with a warranty on all cars. Once the warranty for your car expires, we are no longer obliged to pay for any repairs.
We do support our customers wherever possible with the cost of repairs, as we want you to be happy with your car. Unfortunately we can only consider UK registered cars for a goodwill contribution. Therefore, if your car was first registered in Spain, I would advise you to contact Kia Motors Spain to see if they can consider your car for goodwill.
Thank you for contacting us and I hope this helps."
Yours sincerely
Vijay Ghera
Customer Service

Yeah! That helps!!!

Never will I ever buy a Kia car again.

Hope that helps."

Stablecat (KIA Forums)

04 Kia Picanto SE

“I just bought an 04 Kia Picanto SE. Had it for 3 days and realised it wasn't right. No power, difficult pulling away from lights & going up hill, jerky throttle. It went into a local garage under waranty (Car Care Plan through Motor House the garage I bought it from) and had the crankshaft bolt & damaged parts replaced. Now Drives great - but the garage says that it will happen again as there is nothing to stop the bold coming loose again. also they have said that when this fault occurs it creates wear on the crankshaft & next time if the wear is worse the crankshaft itself will need replacing and I will have a bill for around £2500?
They replaced the bolt in accordance with instructions and parts from Kia so are they right about this problem being likely to come back?”

“Thanks, my car is now in with Kia & they have confirmed that the faulty bolt caused wear to the crankshaft itself so the new improved bolt is not stable and the only cure is a new crankshaft - fortunately it looks like it is covered on my waranty from MotorHouse.

The bolt replacement itself has not been enough to permanently rectify the problem but Kia say it would have been enough if the bolt had been replaced before the problems occured. That's fine, but they did not recall the car here (UK) - just a service campaign for inspection and replacement if affected. My car (SE Model) was not included in the campaign, so it was never checked. ”

Daab (KIA Forums)

2 years ago Picanto's were recalled for a modification on the crankshaft. The crankshaft bolt on my Picanto was replaced by a longer as well. Nonetheless the crankshaft broke january 2008, just after guarantee. KIA first tried to let me pay for almost the whole job. Now they use "coulance": still remains 965 euro for me to pay.
This crankshaft problem occurs a lot in Holland, and I found 11 pages of crankshaft ""Kurbelwelle"" misery on the German KIA site.

Last week a guy in Holland posted: In his family alone, 2 out of the 3 Picanto's had broken crankshafts. A friends' broke as well. 1 just after guarantee: 'KIA "coulance" : 1.000 euro left to pay.

On the KIA Forums site I found a successful erniedaisy who needed assistance from a lawyer, but got - rigtheously- finally a free repair.

Dutch consumer TV "VARA/KASSA" has noticed the frequency of this problem and KIA's attitude. The problem will be discussed on TV shortly.

Flanagc6 (KIA Forums)

“Hi - My 2005 Picanto just cut out today due to...(surprise, surprise) a broken crankshaft. I have a FSH including a service at start of Feb which never identified any problems. As I am out of warranty does anyone know if I have any rights from Kia for help with the repair costs??”

Lauragoodwin (KIA Forums)

2005 @ 2500 miles

“I have a 05 car and have just been told the crank shaft has broken ( £3000) I have only done 2200 miles, but have only had 2 services. I am going to fight that there is NO WAY this should be happening. I never got news of a recall. Does anyone know when it was recalled and how to find out which set were thought to be faulty?”

Motorama (KIA Forums)

33,000 miles

“Me too!! I have a 33000 mile Picanto two weeks out of an annual service prior to which we reported a lack of power. The result was that no faults were found and that we should monitor situation. After the service symptoms became severe and car was returned. Now we are informed that 'it's a broken crankshaft.' Which would cost us £900!! What aroused my suspicions was that the receptionist asked whether we had ever recieved a 'recall' and then promptly dropped the subject. Discovery of this webpage confirms suspicions. At present we await a reply from Kia via agents in Cornwall.
Results to be posted on this site for benefit of all.”

Bemused of Dudley (KIA Forums)

“I had this same problem of lack of power caused by a defective crankcase bolt and I was quoted a price of around £2000 by my local KIA agent for repairs. They appeared all too aware of the problem. I moaned to the agents and also contacted KIA customer services. In fairness to KIA they have paid for their agents to install a new short engine (whatever that is) and this appears to have resolved the problem. I had to do without the car for one week but I am fairly happy with the outcome. It probably helped that I bought my Picanto from the local KIA agents and had had it serviced there a couple of times. However I would suggest that anyone owning a Picanto who encounters this problem takes up their problem with KIA customer services.”

LaurenceN (KIA Forums)

“My daughter's car has now suffered from the same problem as all you guys. We have had the car serviced every year since buying it in 2004 and have never heard a word about the problem - certainly no product recall, not even a mention from the Kia dealer who serviced it. Kia are now being totally unhelpful about the cost of fixing it, and I foresee a long battle ahead, which I am determined to win, especially as the problem surfaced when my daughter was some 250 miles from home and we have now additionally had to suffer recovery costs. I hope this won't come to a court case, but just in case it does, I would be interested to hear from anyone else who has lost out financially: please contact me at laurence.noone@live.co.uk and I will keep you updated about progress.”
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#8 (permalink) Old 05-03-2012, 09:29 PM
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Madinstoke

Kia Picanto GS '07

Just had crankshaft problem diagnosis confirmed. Have had conversations with Kia UK who have agreed to pay for parts but I have to pay labour (£720)



Katieskia

2004

Hi,loss of power daughters kia picanto December 2004, bought the car in june 12000 miles on the clock, car was running ok. last month we noticed
the loss in power 19600 miles on the clock. I was eventually told they would supply the parts and fitted at my cost of £844 10 hours labour



Andy57

2004 23,000 miles



2004 chassis num kneba24335t061084 ,out of warranty but fully serviced.last service carried out by vw machanic at around23k.kia claim they are not liable because they did not do last service,i argued we should have at least been warned about the potential problem,but they counterd as we were not first

owners then chould not inform us.they surely could have contacted everybody concerned through d.v.l.a. our local garage firstly diagnosed miss fire and fitted new coil pack £170.and refused to accept they got it wrong,we then took it to kia,hummingbird,another £1000,the car is still not right.we dont have any more money to throw away.i have not received reply from kia about refund,i also contacted bbc watchdog.





Pasha

2004 36,000miles



I have the exact same problem, my kia picanto 2004, 36k miles, FSH. 2 Dealer stamps and the services independently (7 stamps in total). It just crawls when you try to take off now. It eventually go until the revs increase to 2000 rpm, it loses power on any uphill movement. Kia have quoted me £950 for repair but have agreed to throw in the parts, after charging me £140 for diagnostics and replacing the HT leads and Spark Plugs they thought was originally the problem.



picantomo (KIA Forums)

2006 1.1 Auto 110,000 miles



Picanto 1.1 auto on an 06 plate with 110,000 miles on the clock. Symptoms are surges in power when driving (car just seems to pick up then slow down again). If I am sat at 60 on a straight flat road the car will kick down of its own accord then back up a gear and keeps repeating this with a steady throttle. Absolutely no power going up hill. Car kicks Down then really struggles up the hill (so much so that a lorry pulled away from me this morning as I struggled up at 20 mph).



Carolyn

2006 30,000 miles



Kia customer service refused to accept that this is a problem and would not pay for towing to the local dealer and so have paid for mechanic to remove the bolt which was found to be broken and of poor quality. Have paid for new bolt and replaced it at our own expense. The vehicle has done 30000 miles and is untouched other than main dealer.
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#9 (permalink) Old 07-20-2012, 05:23 AM
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I too have experienced this problem with lack of power, i took it to my local garage who investigated the problem and told me the scenarios. He stripped it down and told me he could repair the faulty crank. He also replaced the gear, bolt and pickup . I picked it up washed, cleaned and vacuumed, went out on road test and the car is perfect, so impressed i had to post this on the forum. His number is 0121 706 2111
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#10 (permalink) Old 07-22-2012, 09:12 AM
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Andy, what was the cost of your repair?
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