2004 1.1LX Auto @ 32,000 miles
Parts to be provided free by KIA but owner to pay the cost of repairs - KIA denied car was affected. KIA UK finally accepted that they would refund the labour costs.
Year?? 1.1LX auto. 23000 miles.
Parts to be provided free by KIA but owner to pay the cost of repairs at £1500.
boy_racer996 (KIA Forums)
2004 1.1LX, 32,000 Miles
"I have made Kia very aware of my issue but they dont want to know. Kia also denied my car was effected" Repaired car himself with £23 worth of parts!!!
Bartbox (KIA Forums)
2006 LX 26000km.
"Kia are not interested in a goodwill claim even though the mileage is only 26000km.
I did my own repair but eventually after a scene with KIA Korea I finally managed to get this problem sorted on a goodwill repair. It a factory fault. Inaccurate machining of the front crankshaft timing sprocket and is assembled with too much play. Over time it wears both the crank and sprocket. The timing pick up then has too much play and confuses the ECU thus causing the misfire, poor performance and high fuel consumption. It can only be diagnosed by partially stripping and removing the front crank pulley. If the car has a misfire on acceleration you hear a dull rumble from the engine on idle I suggest you look for this problem"
Telstar (KIA Forums)
"I contacted the local Kia dealer in the UK. The guy knew all about it. He said if a Kia main dealer diagnosed it as a bottom engine fault, he would have to say that, that is what it is. He checked my chassis number & he said it had not had a recall. He said Kia would only contribute to the problem if it had been serviced by Kia dealers & the contribution was to supply the crankshaft leaving the owner with a bill of around £1400-00. I was quoted €2000-00 over here so I guess it is with no Kia help. If it is a Kia problem that they fitted a wrong bolt & this is now down to me, it will be the last Kia I ever own."
"I sent an email & a letter to the MD of Kia UK & explained my problem. Bottom line as the car was now in Spain could they either supply me with the parts needed to repair it & I would pay a mechanic in Spain to do the labour, or can they contact the Spanish Kia on my behalf & ask if they would either repair the fault free or at least supply me with the parts again to get a mechanic to repair it. Here is the reply.
"Thank you for your email to Mr Michael Cole, our managing director. I am responding on behalf of Mr Cole.
I'm sorry to learn about the problems that you've had with your Kia Picanto.
We expect the highest level of quality and service throughout our brand. Unfortunately however, parts can fail at some point, which is why we support our customers with a warranty on all cars. Once the warranty for your car expires, we are no longer obliged to pay for any repairs.
We do support our customers wherever possible with the cost of repairs, as we want you to be happy with your car. Unfortunately we can only consider UK registered cars for a goodwill contribution. Therefore, if your car was first registered in Spain, I would advise you to contact Kia Motors Spain to see if they can consider your car for goodwill.
Thank you for contacting us and I hope this helps."
Yeah! That helps!!!
Never will I ever buy a Kia car again.
Hope that helps."
Stablecat (KIA Forums)
04 Kia Picanto SE
“I just bought an 04 Kia Picanto SE. Had it for 3 days and realised it wasn't right. No power, difficult pulling away from lights & going up hill, jerky throttle. It went into a local garage under waranty (Car Care Plan through Motor House the garage I bought it from) and had the crankshaft bolt & damaged parts replaced. Now Drives great - but the garage says that it will happen again as there is nothing to stop the bold coming loose again. also they have said that when this fault occurs it creates wear on the crankshaft & next time if the wear is worse the crankshaft itself will need replacing and I will have a bill for around £2500?
They replaced the bolt in accordance with instructions and parts from Kia so are they right about this problem being likely to come back?”
“Thanks, my car is now in with Kia & they have confirmed that the faulty bolt caused wear to the crankshaft itself so the new improved bolt is not stable and the only cure is a new crankshaft - fortunately it looks like it is covered on my waranty from MotorHouse.
The bolt replacement itself has not been enough to permanently rectify the problem but Kia say it would have been enough if the bolt had been replaced before the problems occured. That's fine, but they did not recall the car here (UK) - just a service campaign for inspection and replacement if affected. My car (SE Model) was not included in the campaign, so it was never checked. ”
Daab (KIA Forums)
2 years ago Picanto's were recalled for a modification on the crankshaft. The crankshaft bolt on my Picanto was replaced by a longer as well. Nonetheless the crankshaft broke january 2008, just after guarantee. KIA first tried to let me pay for almost the whole job. Now they use "coulance": still remains 965 euro for me to pay.
This crankshaft problem occurs a lot in Holland, and I found 11 pages of crankshaft ""Kurbelwelle"" misery on the German KIA site.
Last week a guy in Holland posted: In his family alone, 2 out of the 3 Picanto's had broken crankshafts. A friends' broke as well. 1 just after guarantee: 'KIA "coulance" : 1.000 euro left to pay.
On the KIA Forums site I found a successful erniedaisy who needed assistance from a lawyer, but got - rigtheously- finally a free repair.
Dutch consumer TV "VARA/KASSA" has noticed the frequency of this problem and KIA's attitude. The problem will be discussed on TV shortly.
Flanagc6 (KIA Forums)
“Hi - My 2005 Picanto just cut out today due to...(surprise, surprise) a broken crankshaft. I have a FSH including a service at start of Feb which never identified any problems. As I am out of warranty does anyone know if I have any rights from Kia for help with the repair costs??”
Lauragoodwin (KIA Forums)
2005 @ 2500 miles
“I have a 05 car and have just been told the crank shaft has broken ( £3000) I have only done 2200 miles, but have only had 2 services. I am going to fight that there is NO WAY this should be happening. I never got news of a recall. Does anyone know when it was recalled and how to find out which set were thought to be faulty?”
Motorama (KIA Forums)
“Me too!! I have a 33000 mile Picanto two weeks out of an annual service prior to which we reported a lack of power. The result was that no faults were found and that we should monitor situation. After the service symptoms became severe and car was returned. Now we are informed that 'it's a broken crankshaft.' Which would cost us £900!! What aroused my suspicions was that the receptionist asked whether we had ever recieved a 'recall' and then promptly dropped the subject. Discovery of this webpage confirms suspicions. At present we await a reply from Kia via agents in Cornwall.
Results to be posted on this site for benefit of all.”
Bemused of Dudley (KIA Forums)
“I had this same problem of lack of power caused by a defective crankcase bolt and I was quoted a price of around £2000 by my local KIA agent for repairs. They appeared all too aware of the problem. I moaned to the agents and also contacted KIA customer services. In fairness to KIA they have paid for their agents to install a new short engine (whatever that is) and this appears to have resolved the problem. I had to do without the car for one week but I am fairly happy with the outcome. It probably helped that I bought my Picanto from the local KIA agents and had had it serviced there a couple of times. However I would suggest that anyone owning a Picanto who encounters this problem takes up their problem with KIA customer services.”
LaurenceN (KIA Forums)
“My daughter's car has now suffered from the same problem as all you guys. We have had the car serviced every year since buying it in 2004 and have never heard a word about the problem - certainly no product recall, not even a mention from the Kia dealer who serviced it. Kia are now being totally unhelpful about the cost of fixing it, and I foresee a long battle ahead, which I am determined to win, especially as the problem surfaced when my daughter was some 250 miles from home and we have now additionally had to suffer recovery costs. I hope this won't come to a court case, but just in case it does, I would be interested to hear from anyone else who has lost out financially: please contact me at email@example.com
and I will keep you updated about progress.”