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#1 (permalink) Old 12-02-2012, 12:39 PM
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Default kia 7 yr warranty!!!!!

i bought my pro ceed at 12months old ( 4751 miles ) from a car superstore. had sceduled services done at local GOOD GARAGE member. kia have voided my warranty on the fuel system and engine because garage added FORTE engine oil flush and system cleaner. when i queried this kia uk just told me to take it to court. saying the products were not recognised by kia. both the main dealer and kia uk said this. when i asked what products they use they would NOT inform me. i believe as i did not buy the car from kia directly or have it serviced by kia then they want me out of their system. has any one else suffered kia this way
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#2 (permalink) Old 12-02-2012, 02:19 PM
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I am very sorry that this has happened to you, but Kia make it very clear in their warranty documentation what the conditions are for cover. In fact the same applies to almost all car manufacturers. Still, look on the bright side, Kia are such reliable cars that you may not even need a warranty.
As a foot note, did you read the terms and conditions after you bough the car before having it serviced?
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#3 (permalink) Old 12-02-2012, 02:39 PM
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#4 (permalink) Old 12-02-2012, 04:51 PM
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How do Kia know that Forte was added, did you tell them or was it on the service paperwork? Why was it brought up,do you have a warranty claim then?

Did your local garage use Kia parts for the service? If they didnt you can say goodbye to your warranty anyway.
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#5 (permalink) Old 12-03-2012, 01:43 AM
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All these additives do is maximise the garages profits, they are just "snake oil" and have no benefits whatsoever. Sold to gullible customers who think or are persuaded to believe they are some kind of magic.

Manufacturers don't normally void warranties because of their use simply because they do absolutely nothing, in fact some main dealers like the Nisssan one we used to go to tries to con us into having then at another £40 or so. I suspect that your "GOOD GARAGE" have failed to do the work exactly to the schedule or have used non-Kia parts.
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#6 (permalink) Old 12-03-2012, 03:20 AM
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Plenty of evidence on here and the other Kia forum that the warranty has been honoured when the car has been bought form a non-Kia delaer and serviced by independants.

When your "GOOD GARAGE" serviced the car was the work carried out to the Kia schedule and was it done on time and were genuine parts used. Any of the above three will give Kia a genuine reason (not an excuse) to invalidate the warranty.

I cannot understant what you mean when you say "Kia would not tell you what products they use". In the handbook there is a list of correct oil grades and specifications for differenet engines and as far as any parts go they must be genuine Kia.

Our Kia dealer does not use any fuel or oil additives, in fact no delaer I have ever used has. The correct oil does not require any and all fuel sold in the UK meets the BS EN spec for petrol or diesel as required by Kia.

Can you give us some specific info about your car age and model exactly when your car was serviced (age and distance). If the car was a year old when you bought it the car was due for its first service regardless of mileage, was it carried out at that time. If it was not done until months later that will invalidate the warranty.
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#7 (permalink) Old 12-03-2012, 06:28 AM
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The Good Garage is not a garage but a scheme for independent garages to ensure they comply with good practice. Kia cannot just void the warranty despite what people on here say. Have a look at the thread which explains the legal issues.

http://www.kia-forums.com/kia-ceed-f...es-issues.html

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#8 (permalink) Old 12-03-2012, 06:38 AM
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Originally Posted by Spencernj View Post

Kia cannot just void the warranty despite what people on here say.
Of course they can if the car has not been maintained as per the schedule and has used Kia parts.

Its clearly stated in the warranty/service book.

Kia are only following the EU rules on servicing being carried out by independant garages. If the rules are not followed its bye bye warranty.

And just because the garage was a member of the "GOOD GARAGE scheme" does not gaurantee that they have followed the correct schedule, fitted the correct parts or carried out the work at the correct time. The "GOOD GARAGE scheme" is just a trade organisation that ensures the members meet certain standards, means little if those standards are low ones.

Warranties work both ways, the manfacturer has to replace/repair if the owner keeps the vehicle maintained correctly.

Last edited by seven7; 12-03-2012 at 06:41 AM.
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#9 (permalink) Old 12-03-2012, 08:37 AM
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No its not. Read the post I reference. Warranties are covered by UK Contract law and the ability to void a contract by either party is subject to the constraints of contract law particularly the legal principles of Materiality, Reasonable Person and Unfair Contract clauses.

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#10 (permalink) Old 12-03-2012, 09:02 AM
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Quote:
Originally Posted by Spencernj View Post
No its not. Read the post I reference. Warranties are covered by UK Contract law and the ability to void a contract by either party is subject to the constraints of contract law particularly the legal principles of Materiality, Reasonable Person and Unfair Contract clauses.

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I cannot be arsed to read the post you referenced but basically you are saying that even if I fail to get my car serviced correctly Kia cannot void my warranty.

If you believe that you are either naive or mad.

All warranties have conditions attached, ignore those conditions and you loose the warranty. EU law states that to keep the warranty intact you can have the car serviced outside the official dealer network but the garage must be VAT registered and must use genuine parts and lubricants to the correct specification and it the work must be carried out to the manufacturer schedule.
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