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#1 (permalink) Old 05-09-2011, 02:53 AM
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Default Door Locking / Unlocking Intermittent Problem With Remote Keyfob

Yesterday I had a strange situation where the doors would not lock. I got home and just could not lock the doors. After opening and closing each one the doors did lock, so I put it down to perhaps a sticky mechanism or something.

This morning I unlocked the car fine, came to work, got out and tried to lock the doors - nothing. Only the driver's door was unlocked and none of the doors would lock.
I restarted the car and then turned it off; this time only the right hand doors unlocked. The front and rear door on the passenger (left) side are presently locked, but both doors on the driver's side are unlocked. So, my vehicle is unsecured due to the fault.

Has anybody experienced a similar problem? I'll need to take it to the garage (again) to get this sorted, no doubt.

I did have a similar problem some time back where the front passenger lock didn't work, but again, intermittently so the dealer couldn't see the fault.
Sounds like this could be related.

I'd appreciate a comment if anybody has had a similar problem, and I'd love to hear what the fault was. I want to get all the info I can before taking (more) time off work to take my new car back to the dealer.
Thanks.

Last edited by ED209; 05-12-2011 at 04:33 AM.
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#2 (permalink) Old 05-09-2011, 05:18 AM
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Hi ED209,

I have experienced two separate problems as follows:
DOOR LATCH FAULT - Unable to open rear passenger door from inside



DOOR LOCKING / UNLOCKING problem - unable to lock/unlock with remote key

Unable to lock the car with the remote key fob

Last edited by tlm; 01-25-2012 at 09:09 AM.
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#3 (permalink) Old 05-09-2011, 06:01 AM
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One thingto add even though its probably not the cause of your problems:
The Kia will refuse to lock the car if any door, the trunk or the bonnet is not closed properly.

Then you cant lock the car either by key or by remote.
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#4 (permalink) Old 05-09-2011, 08:54 AM
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Originally Posted by Johan L View Post
One thingto add even though its probably not the cause of your problems:
The Kia will refuse to lock the car if any door, the trunk or the bonnet is not closed properly.

Then you cant lock the car either by key or by remote.
Thanks for your response Johan.

When one door is ajar the car attempts to lock and then unlocks again, resulting in a double "thunk" sound. The fault I have is that the car doesn't even attempt to lock or unlock. It's intermittent; happened yesterday and this morning. Of course it's behaving perfectly at the moment. I did manage to video it misbehaving though so I know I'm not going mad...

(BTW, just for info, the bonnet being open doesn't seem to prevent the car from locking, just the doors and tailgate.)

I know you DID say that this is not the cause of the existing problem, I'm posting this for the benefit of others.
Regards,
Ed.
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#5 (permalink) Old 05-09-2011, 09:18 AM
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Originally Posted by tlm View Post
Hi ED209,

I have been meaning to get back to this very helpful forum for a while now to feedback on my choice of vehicle.

I finally opted for a Kia Ceed 1.6 Crdi 3 5dr AUTOMATIC (diesel) last Autumn. I have experienced two separate problems as follows:

DOOR LATCH FAULT - Unable to open rear passenger door from inside
I had problems early on as passengers were unable to open a rear passenger door. After ruling out any child safety or door safety mechanism features, it was taken in and identified as a door latch problem. The latch was replaced without question and it resolved the problem. I suspect that the car was delivered with the fault already present as it was found the first time I carried a passenger.


DOOR LOCKING / UNLOCKING problem - unable to lock/unlock with remote key


In the last 4-6 weeks I have experienced the same problem as you have described above. The first time it happened, I was unable to lock the car with the remote key fob after parking it in a busy street. I thought that there was a problem with the battery in the remote key as I was able to lock it manually with the actual key in the door. However, when I returned home, I tried to lock/unlock the car with my spare remote which had never been used and was only a few months old, and the problem remained. I had to lock it manually again putting the the key in the lock.

The next day I checked again using my original remote and it worked perfectly. I was baffled but did not contact the dealer as it was a once off.

In the last 7-10 days, the same problem has reoccurred twice - making it 3 times in all now, so I will be contacting the dealer. As you rightly pointed out, as it appears to be an intermittent problem, it may be difficult to actually show the problem to the dealer.

I have noticed that whereas my sidelights usually go off automatically when I lock the car with the remote, when I have to lock it manually with the key in the door, this does not happen.

It is unfortunate that I have now experienced 2 problems with the vehicle in less than 6 months as, apart from that, I am very pleased and quite impressed with the car itself.

I will feedback again once I have spokento or visited my/a dealer.

I will be keen to hear if you have any further news too.

Thank you.
Regards

TLM
Hi TLM, just got in from 3 hours in the rain with the RAC guy. (Wet and a bit unhappy.)

I moved the car to an adjacent car park to save me and Kia any unnecessary embarrassment due to the highly public nature of our main car park and of course, having been started / stopped the engine the locks are now behaving as I would expect. I did get a video of the left doors locked / right doors unlocked and car being unresponsive to the remote fob though.

As the car is driveable it is Kia Assist's policy not to recover it to the dealer; I'll have to take it there myself. I don't really have a big problem with that but how am I supposed to get around (take children to school and get to work) in the meantime?

I need to take it to the dealer to be investigated but I wonder what they can realistically do. If they can't see the fault then they probably can't diagnose it. The dealer doesn't have a courtesy car available until the end of the week.

I just need a car in the meantime but let's not start debating the shortcomings of the warranty when it comes to actually having a car; we know that having use of a car is down to the dealer's discretion & resources, not a term of the warranty.

So, in summary, I can't be sure that I can lock the car when I get home or that it will remain locked, so it's potentially uninsured. If I drop it off at the dealer I'll be without transport.
I've got a certain amount of deja vu here. I seem to have been plagued by small faults with the cee'd, as is already well documented on this forum.
None of these faults has been catastrophic but there have been so many minor faults that the confidence I had built up in this car over the six months since I picked it up is easily lost.

Yet again I find myself in "the discussion" where my wife asks me whether I regret buying a Kia - a decision which is sometimes hard to justify.
I think the car as a concept is great. Good mpg, comfort, features etc but soooo many faults.
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#6 (permalink) Old 05-09-2011, 11:04 AM
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Originally Posted by ED209 View Post
Thanks for your response Johan.

When one door is ajar the car attempts to lock and then unlocks again, resulting in a double "thunk" sound. The fault I have is that the car doesn't even attempt to lock or unlock. It's intermittent; happened yesterday and this morning. Of course it's behaving perfectly at the moment. I did manage to video it misbehaving though so I know I'm not going mad...

(BTW, just for info, the bonnet being open doesn't seem to prevent the car from locking, just the doors and tailgate.)

I know you DID say that this is not the cause of the existing problem, I'm posting this for the benefit of others.
Regards,
Ed.
Good description Ed.
About the bonnet; I have in the back of my head that I read this due to the alarm system. The alarm system should go of if the bonnet is opened. But then the alarm should not be able to activate with the bonnet open, hence the locking should be prevented. But I have not tested this myself. Mayby I should do that before stating it as a fact.

Hope you get your problems sorted...
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#7 (permalink) Old 05-09-2011, 11:49 AM
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Good description Ed.
About the bonnet; I have in the back of my head that I read this due to the alarm system. The alarm system should go of if the bonnet is opened. But then the alarm should not be able to activate with the bonnet open, hence the locking should be prevented. But I have not tested this myself. Mayby I should do that before stating it as a fact.

Hope you get your problems sorted...
Thanks.
Actually, we tried a few things which I thought would have set off the alarm, for example the RAC guy tried locking the car with the door open to try to replicate an unusual state, which initially he couldn't do, of course. Double-clunk as above because the door was open.
However, he then held in the door switch so the car thought the door was locked and locked the doors; single-clunk, car locked. What do you think happened when he let his finger off the switch, imitating the door being opened WITHOUT being unlocked?
Nothing! The interior light came on to assist the burglar. I expected the alarm to go off, but no. Just the helpful interior light.
Not what I expected! The power to surprise?
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#8 (permalink) Old 05-09-2011, 12:00 PM
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If I remember right, you have to set the child locks, or twist your key in the side of the door to lock them? I would suggest also for locking the other doors that wont have it - try disconnecting the battery to disable the central locking, and then lock each door on its own with the key. that should keep you secure!

Have a look through the manual for the exact advise for the back doors!
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#9 (permalink) Old 05-09-2011, 12:11 PM
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If I remember right, you have to set the child locks, or twist your key in the side of the door to lock them? I would suggest also for locking the other doors that wont have it - try disconnecting the battery to disable the central locking, and then lock each door on its own with the key. that should keep you secure!

Have a look through the manual for the exact advise for the back doors!
Hi Jeebo. I'm not sure if one of us has missed the point a little, but the problem is that the remote does not cause the car to even attempt an unlock or a lock action. I think the child locks are a different feature which only affect operation of the rear door handles and even then, only from the inside. Even if the child locks are activated it is still possible to open the rear doors from the outside. (I sure hope so, anyway! )

The problem I had was that none of the doors would lock or unlock - they wouldn't even try. The two doors on the left side of the car were locked from the outside but openable from the inside and the two doors on the right side of the car were openable from inside or outside.
A strange scenario indeed - half of the car was locked and half was unlocked. And I couldn't fully lock or unlock the car.

You suggested that I lock each door with the key but unfortunately that's not possible - the car only has one keyhole and that's in the driver's door.
I think disconnecting the battery is not something to be done on a whim, and frankly not by me as the car's under warranty. I think it takes 8 hours plus following a battery disconnection for the car to gather its wits.

Thanks for your suggestion though.
Kind regards,
Ed.

Last edited by ED209; 05-09-2011 at 12:13 PM.
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#10 (permalink) Old 05-09-2011, 04:01 PM
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Hi ed, i see what you mean, my advice was more hoping to help you get the car locked. Being an owner for only a short time im still gathering my bearings. Some of my advice is sort of transferred from the focus so i hope anything i suggest doesnt make things worse...

Have You given kia a call yet by any chance? You would hope a problem like this (by the sounds of it its more a transciever error, possibly bad earth to it?) would be covered and one would hope that the dealer would think that your inability to lock the car is important!
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