Kia email address - Kia Forum
LinkBack Thread Tools Display Modes
post #1 of 7 (permalink) Old 07-26-2010, 09:48 AM Thread Starter
Join Date: Mar 2010
Posts: 22
Gallery: 0
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)

Thread Starter (Thread Starter)
Default Kia email address

Hi all ,
Does anyone have an email address to contact Kia directly please?
I wish to complain regarding the customer service(or lack of) that I received from a member of their staff recently --this relates to the brake cylinder recall .
I have tried the email address that was given on the letter pertaining to said issue --and using their site --no answers , and no response to say the mail has been acknowledged.
Also , what has been your experience regarding Kia dealers , when you have a had a fault on your vehicle?
bukowski is offline  
Sponsored Links
post #2 of 7 (permalink) Old 07-26-2010, 10:31 AM
Full Member
Join Date: Aug 2009
Location: Warwickshire
Posts: 84
Drives: 2010 Pro Ceed CRD-i 1.6
Gallery: 0
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)


Can't fault the customer service received from my dealer at "Warwick Kia" 'fraid I don't know the contact details for Kia
Luckydave is offline  
post #3 of 7 (permalink) Old 07-26-2010, 12:29 PM
Super Moderator
PLP's Avatar
Join Date: Dec 2008
Location: Haslett, MI, USA, Earth
Posts: 5,943
Drives: 2007 Kia Rondo EX V6 2.7 5P A/T; 2009 Hyundai Elantra GLS, 2.0, I4, 5 SPD M/T sedan
Gallery: 3
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 86 Post(s)


well, in the US you can find a contact form on, but in UK - not sure. I bet there is something like this too.
It does require log in though (provide year, model, and preferably VIN...) USA - free service, manuals Canada Europe (paid service!) manuals - must pick model, Canadian version - for free
PRINT IT and put on your car Do you talk/text and drive? Watch it:
PLP is offline  
post #4 of 7 (permalink) Old 07-26-2010, 01:01 PM
Memorial Super Moderator
pulsar86's Avatar
Join Date: Jul 2009
Location: Sunshine Coast,Queensland, Australia
Posts: 2,863
Drives: 2005 Kia Cerato LD [2L petrol] manual, 1986 Nissan Pulsar hatch
Gallery: 3
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)

Thumbs up

I have found that often the best way to get action from any car company [ not only KIA ] is to deal with them by phone or snail mail to head office in your country. I dealt with an issue with a local dealer once through the companies head office here in Aus by mail and they had the problem sorted and the dealers chief of admin phoning me to sort the issue I had in less than 3 days. Sometimes old fashioned ways work better.

TAKE YOUR TIME, THINK IT OUT, DO IT RIGHT, DO IT ONCE!! original quote by me as far as I know. :rolleyes:
pulsar86 is offline  
post #5 of 7 (permalink) Old 07-28-2010, 03:11 AM
Full Member
Join Date: Apr 2008
Location: Hampshire, UK
Posts: 81
Drives: Cee'd 1.6CRDI - 57reg
Gallery: 0
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)


We've had two issues with our Cee'd since we bought it in Mar 2008. The first was the CO2/KG figure on the V5 (car registration paperwork for non-uk readers) was wrong, this meant that we were due to pay too much road tax when the dealers first year ran out.

I spoke to Kia Customer services who really couldnt be more helpful, even when requesting extra information that the DVLA required.

The second was for an Anti-Roll bar fault that meant a replacement under warranty. This was handled by the dealer and couldnt have been easier.

So, so far, nothing to complain about. I would agree with using the phone or post to contact them. Email is not a guaranteed contact method, and you cant be sure what sort of procedure the company has in place for replying to emails. I know it's courtesy to reply, but if my experience of mega-global-corporations is anything to go by, no-one probably knows the password for that email account.
colinjm is offline  
post #6 of 7 (permalink) Old 07-28-2010, 05:03 AM Thread Starter
Join Date: Mar 2010
Posts: 22
Gallery: 0
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)

Thread Starter (Thread Starter)

, makes sense --I will write them a letter .
Good to know that your customer service experience was more helpful.
bukowski is offline  
post #7 of 7 (permalink) Old 07-30-2010, 10:27 AM
Senior Member
Join Date: Dec 2009
Posts: 280
Gallery: 0
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)


Hello just come across this thread, and would just like to add that my experience of Kia and customer service is excellent.

Unlike other dealerships with regards warranty claims, the Kia delearship is actually 'proactive' when it comes to it.

I took my car in with an issue which was being fixed under warranty, during which they advised that they had found something else that should be different and was actually part of a non urgent recall (or some such thing), but have also told me that I might have a problem with steering (nothing serious) and asked if they could have the car for a few days to review, and actually 'offered' me the use of a courtesy car FOC (you normally have to pay a nominal day rate).

I find this very refreshing, but also concerning. Why can a company who's roots are in Korea be better than companies who reside in this very country!!

What is everyone else doing wrong.....
James7 is offline  

  Kia Forum > KIA Models > Kia Cee'd Forum

Quick Reply

Register Now

In order to be able to post messages on the Kia Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
If you do not want to register, fill this field only and the name will be used as user name for your post.
Please enter a password for your user account. Note that passwords are case-sensitive.
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:


Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
User Tag List

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On