Hello just come across this thread, and would just like to add that my experience of Kia and customer service is excellent.
Unlike other dealerships with regards warranty claims, the Kia delearship is actually 'proactive' when it comes to it.
I took my car in with an issue which was being fixed under warranty, during which they advised that they had found something else that should be different and was actually part of a non urgent recall (or some such thing), but have also told me that I might have a problem with steering (nothing serious) and asked if they could have the car for a few days to review, and actually 'offered' me the use of a courtesy car FOC (you normally have to pay a nominal day rate).
I find this very refreshing, but also concerning. Why can a company who's roots are in Korea be better than companies who reside in this very country!!
What is everyone else doing wrong.....