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#1 (permalink) Old 07-26-2010, 10:48 AM
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Hi all ,
Does anyone have an email address to contact Kia directly please?
I wish to complain regarding the customer service(or lack of) that I received from a member of their staff recently --this relates to the brake cylinder recall .
I have tried the email address that was given on the letter pertaining to said issue --and using their site --no answers , and no response to say the mail has been acknowledged.
Also , what has been your experience regarding Kia dealers , when you have a had a fault on your vehicle?
Thanks
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#2 (permalink) Old 07-26-2010, 11:31 AM
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Can't fault the customer service received from my dealer at "Warwick Kia" 'fraid I don't know the contact details for Kia
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#3 (permalink) Old 07-26-2010, 01:29 PM
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well, in the US you can find a contact form on kia.com, but in UK - not sure. I bet there is something like this too.
It does require log in though (provide year, model, and preferably VIN...)

www.kiatechinfo.com USA - free service, manuals www.kia.ca/kia-owners-manuals Canada www.kia-hotline.com Europe (paid service!) www.kia.ca/pages/owner/OwnersManual.aspx?lang=en manuals - must pick model, Canadian version - for free
PRINT IT and put on your car Do you talk/text and drive? Watch it: http://www.oprah.com/oprahshow/Watch...bsession-Video
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#4 (permalink) Old 07-26-2010, 02:01 PM
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I have found that often the best way to get action from any car company [ not only KIA ] is to deal with them by phone or snail mail to head office in your country. I dealt with an issue with a local dealer once through the companies head office here in Aus by mail and they had the problem sorted and the dealers chief of admin phoning me to sort the issue I had in less than 3 days. Sometimes old fashioned ways work better.

TAKE YOUR TIME, THINK IT OUT, DO IT RIGHT, DO IT ONCE!! original quote by me as far as I know. :rolleyes:
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#5 (permalink) Old 07-28-2010, 04:11 AM
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We've had two issues with our Cee'd since we bought it in Mar 2008. The first was the CO2/KG figure on the V5 (car registration paperwork for non-uk readers) was wrong, this meant that we were due to pay too much road tax when the dealers first year ran out.

I spoke to Kia Customer services who really couldnt be more helpful, even when requesting extra information that the DVLA required.

The second was for an Anti-Roll bar fault that meant a replacement under warranty. This was handled by the dealer and couldnt have been easier.

So, so far, nothing to complain about. I would agree with using the phone or post to contact them. Email is not a guaranteed contact method, and you cant be sure what sort of procedure the company has in place for replying to emails. I know it's courtesy to reply, but if my experience of mega-global-corporations is anything to go by, no-one probably knows the password for that email account.
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#6 (permalink) Old 07-28-2010, 06:03 AM
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, makes sense --I will write them a letter .
Good to know that your customer service experience was more helpful.
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#7 (permalink) Old 07-30-2010, 11:27 AM
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Hello just come across this thread, and would just like to add that my experience of Kia and customer service is excellent.

Unlike other dealerships with regards warranty claims, the Kia delearship is actually 'proactive' when it comes to it.

I took my car in with an issue which was being fixed under warranty, during which they advised that they had found something else that should be different and was actually part of a non urgent recall (or some such thing), but have also told me that I might have a problem with steering (nothing serious) and asked if they could have the car for a few days to review, and actually 'offered' me the use of a courtesy car FOC (you normally have to pay a nominal day rate).

I find this very refreshing, but also concerning. Why can a company who's roots are in Korea be better than companies who reside in this very country!!

What is everyone else doing wrong.....
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