Originally Posted by DavisMark
I am sorry, I don't have an easy answer for getting the mfgr. to take responsibility for this fix. I had a similar story.
Early production 2007 Sedona EX. Leaky sunroof (I used to live in wet climate 50+ inches of rain yearly). Rainwater leaked from "map lights," trip computer, and pooled on passenger side carpeting. Stained headliner.
Dealer Service Writer said: Let us take it all apart. If not your fault due to debris clogged drain tubes, then mfgr. may decide to pay half. (Maybe Half?!)
I said to dealer: There is no way that I would ever write a dealer a blank check for $2,000+. So after a few frustrating visits, I never went back to the dealer on this issue.
Getting the dealer/mfgr. to pay would be possibly a risky court battle and time consuming. You have to assess that in your own jurisdiction. Also depends on strength of your local "small claims courts," if you have them. You may need expert to provide evidence: often hard to obtain.
My solution: I carefully (I mean carefully) removed the left and right black ABS trim pieces from the sunroof (from inside the vehicle, of course). Then I removed the sunroof completely by removing the screws that hold it to the brackets, and thoroughly cleaned the channels all the way around. I reinstalled the sunroof, leaving the screws slightly loose. I used a drop of threadlock on each screw.
I adjusted the sunroof upward as far as it would go, then backed it off very slightly. Then I retightened the screws, and checked for the proper functioning of the sunroof. It worked O.K. (and still works fine years later).
Then I ran a hose (buckets of water, etc.) over the closed sunroof - no leaks - no pooling of water. That was years ago, and sunroof has never leaked again. Also, I am careful to make sure that it is completely closed before carwashing, impending rainstorms, etc.
I realize this is not the answer you were looking for - but it is apparently the same problem that your father's Sedona has. I hope that it helps.
Wow, So if drains weren't clogged by debris...they implied that you'd have to pay 50% on the repair- while car was in warranty?
Thanks for the info- any and all info is appreciated!
Sounds like in your car a simple panel adjustment /drain channel cleaning was all that was needed.
Makes you wonder about the dealers "techs" missing such...
(I'm not impressed with the quality of service I've been witnessing over the past two months, two separate dealers.)
Currently have both vehicles- at two separate dealers...
One there a month... the other 3+ weeks.
Vehicle 1= No loaner car
Vehicle 2 =Loaner car provided.
Vehicle 1 (Mothers car) Status:
Ticket opened: 2012-5-28
Clunk-front end. Tech could not find clunking noise in front end.
Ordered A/C Compressor clutch hub as per TSB (Knocking noise)
2012-06-05- Dropped off car.
(A/C hub in.)
Had tech do a ride-a-long (which should have been done the 28th) for clunking noise in front end over minor pavement variations. Tech hears noise /confirms.
Call to check status-Service writer says it's ready (but it's not), says she was "just" getting ready to call me..
Father/mother drive 45miles, we meet at my house, drive another 15 miles to dealer.
Before signing off on ticket road test car-following issues noticed:
1: Idler noise- most noticeable when A/C compressor cycles OFF. (Car was in for TSB on replacing A/C Clutch- I'm thinking maybe the "tech" rolled the belt on, pried against idler..)
2: Pulls to left (They replaced (1) strut, car had clunking sound over minor pavement variations.)
3: Clunking noise now replaced by squeaking noise
4: *Wind noise RF window (They had replaced window regulator)
*Wind noise= I did not have someone to drive car so I could ascertain were noise was coming from.
Vehicle 2 Status - Been at dealer since 2012-05-24
Told ready- 60miles to dealer.
(About 7 things on ticket)
Was going to road test before signing off on ticket...
1: Month old battery totally DEAD (Thanks guys!)
(Tech left dome light switch on.)
2: After several conversations on the sunroof issue...
They state no water leaks. I say great, now it's time to restore customers car to "pre-leak state".
Factory rep isn't going to authorize a headliner replacement run-around.
Service manager talks about "cleaning" the headliner.
About a week later receive word they have "ordered a headliner", it will be replaced N/C.
Headliner comes in... it's the wrong one..
(No cut out for sunroof).. 50/50 chance and they screwed that up....
(50/50 chance on it being the wrong color next go around.)
Dealer states- they are having to order direct from Korea as they are NO headliners in stock in the US.
Dealer states (verbally)- headliner will be installed @N/C once it comes in.
(Concerned about "verbal" agreements as the 5yr/60k Warranty on car expires 2012-06-07)
3: Clunking /noise in front end STILL there.
(They had replaced (2) Front sub-frame bushings... of (4) total.
A month or so before that they had done a TSB in which you over-torque the front stut insulators (Strut mounts).
TSB references if strut noise still there- to replace struts.
Ask if they did sub-frame bushings on car, told no- they pulled entire sub-frame off... only replacing the 2 front bushings.
(I bet the others go bad shortly.)