Just had mine in for a recall on this
I've just now returned from the dealer after receiving a recall notice on this. I was quite alarmed on receiving a postcard from them yesterday that I was to bring the car in ASAP, with no indication what needed to be done, other than it was Recall # SA028. I could find no information on such a recall on the web, nor was it listed in the NTSA database.
The postcard also stated that I have been "notified by the manufacturer of the existing problem but have NOT taken steps with us to have the correction made", etc. This was the first I'd heard of it. I received absolutely no notice from Kia on this.
The invoice from this morning's work says "Customer Request recall be performed SA028 Rondo FR strut upper nut retight. Perform recall". So I guess that's it for now.
Interestingly, on 11/13/09 I brought the car in because I heard a noise coming from the front end, and a loose nut on the front strut was reported to have been the problem. It was tightened then, and I've not noticed the noise since. On 2/18/10 I had it in for an oil/filter change and the service rep did a search for any recall issues and he said there were none. I see that the Technical Service Bulletin was issued in Feb 2010, so I guess that must have happened after the 18th.
While I was mollified by the polite and speedy action taken this morning at the service department, which included a chat with the service department manager, I am unhappy with Kia and dealer administration for their sloppy handling of my notification and not being more specific when they sent me the postcard. With all that's been going on recently with recalls, I was wondering if it was even safe to drive it to the service department this morning! And where was that notice from Kia? They've got my correct address, as I get other correspondence from them.
Thanks so much to the original poster for sharing this. I hope this is not going to be an ongoing problem. Other than this, I love my Rondo. I purchased it in August of 2009, and it has only 1253 miles on.