19th June: I decided to go back to 'basics' as I was getting nowhere with the service dept of the dealer & Kia UK so I bent the ear of the original salesman, in the end a good idea on my part!
He has just rung back, they have ordered a new dpf 'system' (an integral part of the exhaust) which Kia UK say will be delivered to the dealer tomorrow by 2pm. I will book the car in for this to be fitted next week once I know the part arrived ok & then we can see what effect this has.
tbc.....
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<--- I just asked him to double check my monthly MPG!
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