Kia service is bad!!!! - Kia Forum
User Tag List

Reply
 
LinkBack Thread Tools Display Modes
#1 (permalink) Old 11-27-2012, 01:16 PM
Newbie
 
Join Date: Nov 2012
Posts: 12
Gallery: 0
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)

(Thread Starter)
Default Kia service is bad!!!!

I'm 15-months into a 3-year lease on a Kia Optima when it dies on me. Probably a bad alternator, battery or both. First, they tell me I have to go to a Kia dealership to have it repaired, and then the dealership has my car sitting in their garage for 5 days before they even look at it. Meanwhile, my rental car tab is accruing -- and all Kia can do is say "sorry, we are not going to pay for the rental nor are we going to pro-rate your monthly lease payment to account for the days you couldn't drive the car."

WHAT HORRIBLE CUSTOMER SERVICE!!!! I lease their car, it breaks down through no fault of my own, and now I have to pay out of my pocket for what is their fault. CAN YOU SAY RIP OFF???

I guess there is a reason why Kia is cheap - never again. I will stick with higher end, reputable car companies and avoid these low-budget outfits.
NYCUSER is offline  
Sponsored Links
Advertisement
 
#2 (permalink) Old 11-27-2012, 02:26 PM
Super Moderator
 
cobra259's Avatar
 
Join Date: Aug 2010
Location: Waterford MI
Posts: 2,876
Drives: 1995 Procharged Mustang Cobra -- 2006 Grand Cheorkee limted Hemi. 2000 Jeep Cherokee 4X4, for sale.
Gallery: 0
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 13 Post(s)

Default

"They told you to take it to a Kia dealership" ? What did you think you needed to take it to a chevy dealership? If you called Kia first they might have given you a free loaner. You are the one that went ahead and paid for a car rental. I understand you needed a car to drive. But you might have done much better bye asking Kia first.
cobra259 is offline  
#3 (permalink) Old 11-27-2012, 06:51 PM
Super Moderator
 
DavesSpectra's Avatar
 
Join Date: Jan 2010
Location: Massillon, Ohio, USA
Posts: 4,422
Drives: 2007 SpectraLX, 2006 SpectraSX, Kubuntu
Gallery: 0
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 17 Post(s)

Default

For every one complainer there are 10s of thousands satisfied KIA owners...
He went out of his way (first post) to complain... I don't think it is so much a KIA corporate problem as it is a car dealership problem in NYC... They all seem to be really bad in New York City...I've seen more complaints about dealers there than anywhere else in the USA...It has to do with dealer attitude and the poor quality of help than the design or quality of the KIA products.. If you search this forum there are posters looking in vain for good service in NYC...Get out of the city and the percent of problems drop dramatically.
Dave
DavesSpectra is online now  
#4 (permalink) Old 11-27-2012, 07:48 PM
Super Moderator
 
ron1004's Avatar
 
Join Date: Jun 2005
Location: Louisville, KY
Posts: 4,393
Drives: Kia Elan
Gallery: 13
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 22 Post(s)
Garage

Default

Quote:
Originally Posted by NYCUSER View Post
I'm 15-months into a 3-year lease on a Kia Optima when it dies on me. Probably a bad alternator, battery or both. First, they tell me I have to go to a Kia dealership to have it repaired, and then the dealership has my car sitting in their garage for 5 days before they even look at it. Meanwhile, my rental car tab is accruing -- and all Kia can do is say "sorry, we are not going to pay for the rental nor are we going to pro-rate your monthly lease payment to account for the days you couldn't drive the car."

WHAT HORRIBLE CUSTOMER SERVICE!!!! I lease their car, it breaks down through no fault of my own, and now I have to pay out of my pocket for what is their fault. CAN YOU SAY RIP OFF???

I guess there is a reason why Kia is cheap - never again. I will stick with higher end, reputable car companies and avoid these low-budget outfits.
Welcome to the forum.

There's cheap, and there good value for money, and you most likely felt that you enjoyed good value for money, ........... until you had a break down, which of course can and does happen to every make out there.

As others have pointed out, it's unreasonable to label the product poor when in fact it is poor dealership service.

Do you really believe that other car manufacturers offer free rentals when the car is in for warranty repair? - They don't.

Just for interests sake, tell us what "reputable car company" you have in mind?

I have a 2010 Ford Fusion company car, and a few months back it was held by them for 12 days awaiting parts to perform a warranty repair on the transmission - a rental is not in the warranty agreement, and I paid for the time they awaited spare parts.

Below will give you an idea of the current problems with my company car:
Quote:
Bring it to me on Monday and I will have Teck ride with you

Sent from my iPhone


On Nov 23, 2012, at 7:19 PM, "XXXXXXXXXXXXsan.com> wrote:

Hi Marlene,

It was unfortunate that items 1 and 2 below were not resolved when the car was with you for the 75,000 mile service, but understand that the transmission problem is intermittent so may not have manifest itself for the technician.

The transmission problem has become more frequent and severe, and a quick internet search reveals that this model Ford is plagued with such transmission problems.

It often shudders violently when accelerating from a near stop, does not seem to change gears, and then slams into gear with a bone jarring jolt, then after coming to a stop it moves forward very slowly (very dangerous when in intersections with heavy traffic) with the engine revs going near the red line.

I am concerned that it's going to breakdown on the road soon and would like it resolved by Ford – after receiving this email, please discuss with your service manager and technicians and let me know a suitable date and time for me to discuss this with them.

Regards,

Ron

Ford Fusion Transmission Problems | eHow.com

2010 Fusion Transmission slippage - YouTube

6F35 Transmission Problems in 2012 model year? - Ford Forums Online - Ford Discussion & Enthusiast Forum


From: <XXXXXXXXXXXXXan.com>
Date: Wednesday, October 31, 2012 3:58 PM
To: "m.com" <m.com>

Subject: XXXXXX Power Systems - Ron XXXXXXX - Ford Fusion 2010 - service and repair

Hi Marlene,

I would like to book my company Ford Fusion 2010 in for a service early tomorrow morning.

It is due for the routine 75,000 mile service and I would like the below problems addressed.

1) The right front wheel makes a rumbling noise and vibrates, which I at first suspected was an imbalanced wheel, but have had new tires fitted, balanced and wheel alignment checked, but the problem still exists - I now suspect that it could be a bad wheel bearing or drive shaft joint.

2) At times when accelerating from a slow crawl pace, the transmission jumps between gears causing the car to shake violently - is there a Technical Service Bulletin to cover this?

3) The fuel flap spring holding it shut is not functioning - most times when I park the car I need to close the flap - I believe this is a generic fault and should be corrected under warranty.

Please confirm that I can check the car in tomorrow morning and if it will be available for collection late tomorrow afternoon.
See, ...... breakdowns and poor service are not exclusive to Kia !

For service info register (free) with KiaTechInfo and click on 'Shop' on the left, and for elect schematics click on 'ETM'.

Quality and not quantity counts.

Sig image is 500X100 at 11.7 kb
ron1004 is offline  
#5 (permalink) Old 11-27-2012, 08:39 PM
Newbie
 
Join Date: Nov 2012
Posts: 12
Gallery: 0
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)

(Thread Starter)
Default

Cobra, are you kidding me or what? What I mean is that I could have gone to my mechanic and had it fixed the same day, but instead, they asked me to go to a Kia dealership, which happened to be undermanned and over burdened.

Moreover, I DID call Kia roadside assistance and then I called Kia customer service, which was CLOSED on Friday and all weekend! So, there was no one to call and ask for a loaner - besides, its the dealership that gives out loaners. Anyway, the policy, I am told, is that Kia does NOT give out loaners. So, I had to rent. I was stuck in the middle of nowhere.

Ron, I am not trashing the vehicle itself - I was complaining about the service. And if you think that having the car break down and not getting a loaner from the dealer or an offer from Kia to pay for the rental is "good service" then you have been living a deprived life in a fishbowl fantasy land and dont know better. Ive leased from Honda and Acura and Nissan, and during the Nissan and Acura leases, I had minor problems that required a mechanic. In BOTH cases, I was given a loaner.

Its frankly quite bizarre that I would receive so much resistance to such a reasonable request. I am paying for a lease on a MONTHLY basis - well, for this month, the car I paid $300 for the MONTH was not available for a week because the car broke down. Now, I should eat the cost of a rental and not get a loaner????

Last edited by cobra259; 11-28-2012 at 07:37 AM. Reason: NO NAME CALLING!!!!!!!!!!!!!!!!!!!!!!!!!!!!
NYCUSER is offline  
#6 (permalink) Old 11-27-2012, 08:43 PM
Veteran
 
Join Date: Mar 2010
Location: Southwest PA
Posts: 1,397
Drives: 10 Optima LX, 95 Astro AWD, 03 Monte Carlo
Gallery: 0
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)

Default

This is a problem with the dealer and not with Kia corporate. Find another dealer.

It is clearly stated in your Warranty and Consumer Information Manual, which should be in with your owners manual, that rentals are not covered. Here is an excerpt taken directly from the booklet.

Extra Expenses and Damages
• Any economic loss or other incidental, special,
consequential, or exemplary damages. This includes,
without limitation, payment for loss of use of the
Kia Vehicle, lodging, car rentals, travel costs, loss of
pay and any other expenses or damages.
spongebob218 is offline  
#7 (permalink) Old 11-27-2012, 08:51 PM
Veteran
 
Join Date: Mar 2010
Location: Southwest PA
Posts: 1,397
Drives: 10 Optima LX, 95 Astro AWD, 03 Monte Carlo
Gallery: 0
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)

Default

Quote:
Originally Posted by NYCUSER View Post
... What I mean is that I could have gone to my mechanic and had it fixed the same day, but instead, they asked me to go to a Kia dealership, which happened to be undermanned and over burdened.

... What are you idiots smoking?
If you wanted it fixed same day, you could have paid your mechanic to do it. At this point, considering how much a rental is(especially in NYC), it probably would have been cheaper that way, and all of us idiots wouldn't be listening to you complain.
spongebob218 is offline  
#8 (permalink) Old 11-28-2012, 07:37 AM
Super Moderator
 
cobra259's Avatar
 
Join Date: Aug 2010
Location: Waterford MI
Posts: 2,876
Drives: 1995 Procharged Mustang Cobra -- 2006 Grand Cheorkee limted Hemi. 2000 Jeep Cherokee 4X4, for sale.
Gallery: 0
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 13 Post(s)

Default

Quote:
Originally Posted by NYCUSER View Post
Cobra, are you kidding me or what? What I mean is that I could have gone to my mechanic and had it fixed the same day, but instead, they asked me to go to a Kia dealership, which happened to be undermanned and over burdened.

Moreover, I DID call Kia roadside assistance and then I called Kia customer service, which was CLOSED on Friday and all weekend! So, there was no one to call and ask for a loaner - besides, its the dealership that gives out loaners. Anyway, the policy, I am told, is that Kia does NOT give out loaners. So, I had to rent. I was stuck in the middle of nowhere.

Ron, I am not trashing the vehicle itself - I was complaining about the service. And if you think that having the car break down and not getting a loaner from the dealer or an offer from Kia to pay for the rental is "good service" then you have been living a deprived life in a fishbowl fantasy land and dont know better. Ive leased from Honda and Acura and Nissan, and during the Nissan and Acura leases, I had minor problems that required a mechanic. In BOTH cases, I was given a loaner.

Its frankly quite bizarre that I would receive so much resistance to such a reasonable request. I am paying for a lease on a MONTHLY basis - well, for this month, the car I paid $300 for the MONTH was not available for a week because the car broke down. Now, I should eat the cost of a rental and not get a loaner?????
Take you car where ever you want to to get it fixed, we DON'T care, at all. Any more name calling and you won't be here any longer!
cobra259 is offline  
#9 (permalink) Old 11-28-2012, 07:55 AM
Member
 
Join Date: Jun 2011
Location: Sundre AB & Maricopa AZ
Posts: 74
Drives: 2012 Sorento EX-V6 Luxury
Gallery: 0
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)

Default

Here's my 2 cents:

In the 16 months I've had my Sorento, I have used 2 KIA dealers for service: Scott KIA in Red Deer (purchased location) & Tempe KIA in Arizona while I snowbird.

Both have been excellent!

My latest service event had been with a seat belt warning light on all of the time. I had it into Scott KIA 3 times including the replacement of significant parts. On my way south the light came on again. Contacted Scott KIA & they coordinated a service plan with Tempe KIA (this also required coordination between KIA Canada & KIA USA).

Once KIA got the correct diagnostic tool (Canadian) they came to the conclusion that the passenger seat bottom had to be replaced. The new seat was installed last week & so far the problem has not re-occurred.

My thanks to Bob (service rep) @ Tempe KIA & Kyle (service manager) @ Scott KIA for the great way this situation was handled.

Just another happy KIA customer.

Eh!

2012 KIA Sorento EX-V6 Luxury
geeksrus is offline  
#10 (permalink) Old 11-28-2012, 08:15 AM
Super Moderator
 
ron1004's Avatar
 
Join Date: Jun 2005
Location: Louisville, KY
Posts: 4,393
Drives: Kia Elan
Gallery: 13
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 22 Post(s)
Garage

Default

tt2jzgtes, your post was removed because personal attacks are not permitted.

For service info register (free) with KiaTechInfo and click on 'Shop' on the left, and for elect schematics click on 'ETM'.

Quality and not quantity counts.

Sig image is 500X100 at 11.7 kb
ron1004 is offline  
Reply

  Kia Forum > General > General KIA Non-Model Specific Discussion


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On