Join Date: Nov 2012
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
||LinkBack||Thread Tools||Display Modes|
I'm 15-months into a 3-year lease on a Kia Optima when it dies on me. Probably a bad alternator, battery or both. First, they tell me I have to go to a Kia dealership to have it repaired, and then the dealership has my car sitting in their garage for 5 days before they even look at it. Meanwhile, my rental car tab is accruing -- and all Kia can do is say "sorry, we are not going to pay for the rental nor are we going to pro-rate your monthly lease payment to account for the days you couldn't drive the car."
WHAT HORRIBLE CUSTOMER SERVICE!!!! I lease their car, it breaks down through no fault of my own, and now I have to pay out of my pocket for what is their fault. CAN YOU SAY RIP OFF???
I guess there is a reason why Kia is cheap - never again. I will stick with higher end, reputable car companies and avoid these low-budget outfits.
Bring it to me on Monday and I will have Teck ride with you
Sent from my iPhone
On Nov 23, 2012, at 7:19 PM, "XXXXXXXXXXXXsan.com> wrote:
It was unfortunate that items 1 and 2 below were not resolved when the car was with you for the 75,000 mile service, but understand that the transmission problem is intermittent so may not have manifest itself for the technician.
The transmission problem has become more frequent and severe, and a quick internet search reveals that this model Ford is plagued with such transmission problems.
It often shudders violently when accelerating from a near stop, does not seem to change gears, and then slams into gear with a bone jarring jolt, then after coming to a stop it moves forward very slowly (very dangerous when in intersections with heavy traffic) with the engine revs going near the red line.
I am concerned that it's going to breakdown on the road soon and would like it resolved by Ford – after receiving this email, please discuss with your service manager and technicians and let me know a suitable date and time for me to discuss this with them.
Ford Fusion Transmission Problems | eHow.com
2010 Fusion Transmission slippage - YouTube
6F35 Transmission Problems in 2012 model year? - Ford Forums Online - Ford Discussion & Enthusiast Forum
Date: Wednesday, October 31, 2012 3:58 PM
To: "m.com" <m.com>
Subject: XXXXXX Power Systems - Ron XXXXXXX - Ford Fusion 2010 - service and repair
I would like to book my company Ford Fusion 2010 in for a service early tomorrow morning.
It is due for the routine 75,000 mile service and I would like the below problems addressed.
1) The right front wheel makes a rumbling noise and vibrates, which I at first suspected was an imbalanced wheel, but have had new tires fitted, balanced and wheel alignment checked, but the problem still exists - I now suspect that it could be a bad wheel bearing or drive shaft joint.
2) At times when accelerating from a slow crawl pace, the transmission jumps between gears causing the car to shake violently - is there a Technical Service Bulletin to cover this?
3) The fuel flap spring holding it shut is not functioning - most times when I park the car I need to close the flap - I believe this is a generic fault and should be corrected under warranty.
Please confirm that I can check the car in tomorrow morning and if it will be available for collection late tomorrow afternoon.
Cobra, are you kidding me or what? What I mean is that I could have gone to my mechanic and had it fixed the same day, but instead, they asked me to go to a Kia dealership, which happened to be undermanned and over burdened.
Moreover, I DID call Kia roadside assistance and then I called Kia customer service, which was CLOSED on Friday and all weekend! So, there was no one to call and ask for a loaner - besides, its the dealership that gives out loaners. Anyway, the policy, I am told, is that Kia does NOT give out loaners. So, I had to rent. I was stuck in the middle of nowhere.
Ron, I am not trashing the vehicle itself - I was complaining about the service. And if you think that having the car break down and not getting a loaner from the dealer or an offer from Kia to pay for the rental is "good service" then you have been living a deprived life in a fishbowl fantasy land and dont know better. Ive leased from Honda and Acura and Nissan, and during the Nissan and Acura leases, I had minor problems that required a mechanic. In BOTH cases, I was given a loaner.
Its frankly quite bizarre that I would receive so much resistance to such a reasonable request. I am paying for a lease on a MONTHLY basis - well, for this month, the car I paid $300 for the MONTH was not available for a week because the car broke down. Now, I should eat the cost of a rental and not get a loaner?????
|Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)|