Dealership Experiences - Page 3 - Kia Forum
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post #21 of 63 (permalink) Old 03-16-2006, 09:25 AM
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for all us suckers out there

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post #22 of 63 (permalink) Old 03-21-2006, 08:57 PM
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Quote:
Originally posted by phil123@Mar 16 2006, 11:25 AM
for all us suckers out there
LMAO!
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post #23 of 63 (permalink) Old 03-21-2006, 11:22 PM
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Garage

Good one!!

07 Kia Sorento LX
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post #24 of 63 (permalink) Old 05-05-2006, 11:20 AM
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I am sorry for your experience, but my wife always wonders why I don't trust anyone to do anything, and this is a perfect example. A friend of mine had a new sofa fall out of his pickup onto the freeway because the store loaded it and "forgot" to attach the strap. I would have checked, and I would have checked on the insurance. It is sad, though, and not your fault.

John
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post #25 of 63 (permalink) Old 05-07-2006, 12:10 AM
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My dealership:
Ontario Kia - Ontario, California

I'm what most of my friends call "a car guy". I don't collect them or own a classic, but I prefer to do my own work and have a general disdain for new or used car dealerships. I've been a happy owner of a Jeep Wrangler for the last 5 years and continue to own it.

However, at 15 MPG, the Jeep was no longer a suitable daily driver (gas is currently $3.37/gallon). I went to Ontario Kia after reading about the Optima. While I was test driving their vehicles, I saw an '05 Amanti and all the great features it had. So I test drove it once and loved it. They worked out an incredible deal for me and I walked out about an hour later.

The entire staff was helpful and friendly. After driving it for a couple of days and getting to know my new car, I noticed a few minor problems. I scheduled an appointment and got a call less than two hours later with solutions to everything.

Great people - great service - great prices.

If you are anywhere in Southern California, I recommend Ontario Kia in the Ontario Auto Center. And - no joke - tell them that you heard about them from Wild and it just might help.

:( Vehicle traded in Dec. 2008 :(
Hopefully I'll have an Amanti again in a few years.
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post #26 of 63 (permalink) Old 05-13-2006, 10:01 PM
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I have to add to my praise for Ontario Kia.

I just received a package in the mail from them. Inside, I found a personalized 2006 calendar with my picture that they took the day I bought the car. The calendar contains stickers that I can use to remind myself about everything from service appointments to golf games. Totally awesome. It also included a "Preferred Customer" card and a customer service survey for me to fill out.

I can't say enough positive things about this dealership. Truly customer oriented!

:( Vehicle traded in Dec. 2008 :(
Hopefully I'll have an Amanti again in a few years.
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post #27 of 63 (permalink) Old 09-04-2006, 09:22 AM
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Buying my Kia was one of the more pleasant dealership experiences I have had.

Well more like, the only one.

They gave me a fair discount ($2538) off of invoice on the Kia and gave me slightly above book on my trade-in. All this without much haggling at all.

Although I have to admit, I did balk right off the bat before we even walked in and talked numbers. They had a super-inflated extra cost sticker on the car for tint and VIN etching. I wouldn't agree to talk numbers with the salesman before I told him in no uncertain terms that I was not paying for that crap (my exact words). I think he got the hint on my no-BS attitude and brought a fair deal to me right away.

Contrasted to the clowns I had to deal with last time I bought, this was a pleasure. I could write a small book on all the crap I had to go through when I bought my Nissan. DON'T GO TO SOUTH POINT NISSAN IN AUSTIN, TEXAS!! They also have a Kia store, SO DON'T GO THERE EITHER!
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post #28 of 63 (permalink) Old 10-01-2006, 09:11 PM
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I usually deal with sherwood kia, in sherwood park, AB. I have nothing bad to say about them at all. They are always really nice, and if it is warranty, they cover it, no hassle, nothing.

however, I was driving on the other end of the city, and I get to a stop sign, and right before stopping, I hear a clicking sound, and when I stopped, the car died. Greeeat. I had my 3 year old with me, no cell phone, and people getting seriously pissed for me holding up traffic. I was close enough to where I was meeting my friend, so I got his cell, called roadside, and they got a tow truck out right away. The guy tows it to the nearest dealership, West Edmonton Kia. The people working there were sitting aorund, watching golf, until I walked right up to them and mentioned that a tow truck had dropped off my car outside. The guy doesn't even care, tells me to fill out a form, and thats all. I had to ask if they had any loaners or anything to cover me while my car is dead outside. He tells me to take it up with service, which is closed for 2 days. Thankfully my buddy had his RSX-S, and I got the baby seat in it no problem.
2 days later, they call, and tell me that it will be a while, because they are too busy to look at it. They cannot tell me how long it will take them either, because they do not know the problem. I asked about a loaner, and the service wench tells me that their 1 loaner car is booked for months, so I am without a car.
I call them the next day, ask if they even looked at my car, and the lady says they did, and they have to send my head out for repairs. Should be a day or two. I ask if there is any kind of car compensation, since I do not have any car whatsoever. She tells me to take it up with the service manager. I talk to him, and he tells me point blank it isn't his problem and I am SOL, and to try and take it up with the dealership I bought it from. Lovely.
Finally I get the car back, and find out what happened to it. the timing belt snapped, causing damage to the engine. They didn't even bother to check anything else that was wrong with it. I had to book it in with another dealership just to get the transmission problem looked at, because according to the west end one, there was nothing wrong, even though the service wench told me they didn't bother checking.

So anyways, I will never take the car to west edmonton kia again. I'll pay the extra towing fee to get it to a decent dealership.
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post #29 of 63 (permalink) Old 11-04-2006, 04:20 PM
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The dealership that owned our kia franchise before it was bought by my auto group was unreliable, treated customers like dirt and practiced aggresive sales tactics. Since then we have improved greatly on their sales techniques. None of the sales consultant at my store had sold cars before working with kia, so we have none of the so called "dinosaur" car salesman tendencies. That being said, Customer Satisfaction is #1 at our dealership. The general impression that most people have of a car salesmen is someone who is greedy and will do anything to make a sale. Granted, we do exist in a profit driven buisiness, but in no way are we out to fleece people. I have made so many sales to customers who come from other dealerships beaten up. Ready to fight verbally and are so happy just to speak to someone who is kind and understands the pressure of making such a huge financial decision. We strive to make customers feel like they are special and in turn, they make us happy by purchasing new kia's...
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post #30 of 63 (permalink) Old 11-04-2006, 07:11 PM
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Soon I will see if ExecutiveKia's dealership lives up to his comments. I bet it does. There are a lot of good dealers out there but unfortunately here on the forum we hear mostly about the bad ones. Of course knowing of both kinds is helpful to people here and at Kia HQ.

Btw, if your dealer is on a demo program for its staff, what are you driving? If not, what are you driving? Just wondering. Many dealers are changing from a demo program for their staff to an incentive program based on only the best salespeople getting demos to drive. Some dealers are no longer having their sales staff paid by commissions plus a small advance each pay period. They are going to a salary based program. Thinking is that the salespeople will be less like used car salespeople and take more pride in doing a good job. Nissan Corp has been pushing the program as have some others prior to my moving over to Kia. Share your thoughts if you don't mind ExecutiveKia. Thanks!
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