Join Date: Oct 2006
Location: in the boonies, Canada
Drives: 04 Rio POS, 93 WRX STi coming soon, 90 Jetta
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I usually deal with sherwood kia, in sherwood park, AB. I have nothing bad to say about them at all. They are always really nice, and if it is warranty, they cover it, no hassle, nothing.
however, I was driving on the other end of the city, and I get to a stop sign, and right before stopping, I hear a clicking sound, and when I stopped, the car died. Greeeat. I had my 3 year old with me, no cell phone, and people getting seriously pissed for me holding up traffic. I was close enough to where I was meeting my friend, so I got his cell, called roadside, and they got a tow truck out right away. The guy tows it to the nearest dealership, West Edmonton Kia. The people working there were sitting aorund, watching golf, until I walked right up to them and mentioned that a tow truck had dropped off my car outside. The guy doesn't even care, tells me to fill out a form, and thats all. I had to ask if they had any loaners or anything to cover me while my car is dead outside. He tells me to take it up with service, which is closed for 2 days. Thankfully my buddy had his RSX-S, and I got the baby seat in it no problem.
2 days later, they call, and tell me that it will be a while, because they are too busy to look at it. They cannot tell me how long it will take them either, because they do not know the problem. I asked about a loaner, and the service wench tells me that their 1 loaner car is booked for months, so I am without a car.
I call them the next day, ask if they even looked at my car, and the lady says they did, and they have to send my head out for repairs. Should be a day or two. I ask if there is any kind of car compensation, since I do not have any car whatsoever. She tells me to take it up with the service manager. I talk to him, and he tells me point blank it isn't his problem and I am SOL, and to try and take it up with the dealership I bought it from. Lovely.
Finally I get the car back, and find out what happened to it. the timing belt snapped, causing damage to the engine. They didn't even bother to check anything else that was wrong with it. I had to book it in with another dealership just to get the transmission problem looked at, because according to the west end one, there was nothing wrong, even though the service wench told me they didn't bother checking.
So anyways, I will never take the car to west edmonton kia again. I'll pay the extra towing fee to get it to a decent dealership.