phonebook/contacts not recognized - Kia Forum
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#1 (permalink) Old 06-02-2011, 09:30 PM
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Talking phonebook/contacts not recognized

Just purchased a 2011 Optima EX with Teck package and my phone contacts will not download. Phone is about 2 years old and sales guy told me it's because of the phone. The manual says you can use the "Phonebook" voice command to manually enter in names/numbers. My system will not recognize the phonebook command. If I hit the phone button the contacts button is greyed out. Am I doing something wrong, must I purchase a new phone or say the numbers each time I want to place a call? I have seen this question before but I have not found a solid anser yet. Thanks!
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#2 (permalink) Old 06-06-2011, 08:46 AM
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I had the same problem. Dealer replaced the radio. All works fine now. Good luck
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#3 (permalink) Old 06-06-2011, 08:57 PM
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Default Optima Navigation/Radio

Kia representative tells me that since I have the navigation system I can't manually enter in telephone numbers/names. I spend $2,000 for the Technology package and I cant even manually enter in and store telephone numbers. Something seems wrong. To top it off, the navigation system stinks. Takes me out of the way most of the time. I'd rather use my store bought unit. Another frustration, you can load an image from a USB flash drive and save it but you can never see it. It's suppose to be displayed when the radio is off but once you turn off the radio you can't turn off the navagation/map.
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#4 (permalink) Old 06-08-2011, 01:15 PM
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"Another frustration, you can load an image from a USB flash drive and save it but you can never see it. It's suppose to be displayed when the radio is off but once you turn off the radio you can't turn off the navagation/map."

Push and hold the POWER button (3-5 seconds), the nav system will shut off and a clock or your image (if uploaded) will appear.
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#5 (permalink) Old 07-23-2011, 06:34 PM
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What about manually entering the names and phone numbers for an EX with nav?
I also put an image in picture frame but can'r pull it up. I'll try what llwhipll recommends.
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#6 (permalink) Old 07-24-2011, 12:36 AM
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Quote:
From page 162 of the Digital Navigation User Manual, Heading: Mobile Phone Compatibility

Depending on the manufacturer, product and
product specification, some mobile phones
functions may not be supported or may not
operate to specification. Carefully read the
cautions listed below.

● The occurrence of problems upon using
mobile phones may be caused by the mobile
phone and not by the Audio/Navigation
Unit.
● Even mobile phones which suppor t
Bluetooth® function may not operate properly
if the mobile phone connection has
been locked. Release the connection lock
and try connecting the mobile phone with
the system again.
● The Mobile phone battery icon and signal
strength icon may not be properly displayed
depending on the type of mobile
phone.
● Call waiting is supported only when the
connected mobile phones support this feature.
The call waiting pop-up may not be
displayed in some mobile phones.
● Audio streaming mode will operate only
when a Bluetooth® phone has been connected.
Connec t ing or di sconnec t ing a
Bluetooth® phone while audio streaming is
operating will stop music play.
● The audio streaming function may not be
supported in some mobile phones.
● The phonebook may take a prolonged
period of time to download or may not operate
in some mobile phones.
● The quality of Bluetooth® handsfree calls
may differ depending on the mobile phone
Reviewing the reset of the commands and options for the phone settings with Navigation I could not find any manual input commands. There is a page in the Optima Owner's Manual with commands for the Phone System without Navigation which includes the manual input commands. So the dealership may be right, although I'm with you that would seem supremely silly to do.

You can find these materials if you don't have them in print at www.kiatechinfo.com (IE Only).

Oh I found this List of Compatible Phone with the Navigation system, last update 9-20-2010: KIA Compatible Phone List 9-20-2010


Last edited by buruko; 07-24-2011 at 12:43 AM. Reason: Found new info.
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#7 (permalink) Old 07-24-2011, 10:41 AM
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This thread is several months old, hopfully the OP solved his issue.

I would try a newer phone and see if you get better results.

I had to clear out my call history on my Droid Incredible to get the contacts to synch (it would just say Downloading Address Book for hours).

2012 Sonata Limited 2.0T
GONE: 2011 Optima EX 2.4
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#8 (permalink) Old 07-29-2011, 03:44 PM
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I had Motorola cell phones when I first got my Optima. Contacts won't download and can't be input manually. Also, it won't show signal strength and battery reserve on Nav screen. After I switch to LG GT540 and Samsung Wave 533, every fxn normalized.
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#9 (permalink) Old 07-31-2011, 01:13 PM
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The Kia system supports PBAP (Phone Book Access Protocol). Most modern smart phones and a fair number of "feature phones" support this. Older or simple phones may only support Remote SIM Access, which the Kia system does not.
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