recent purchase of the 2011 Kia Optima EX. I purchased it Monday March 11,2013 evening. While test driving, I noticed a left pull. At the point of purchase I was very specific and even got it in writing that Russ Darrow (appleton,wi) would fix this issue for me. We all assumed it was an alignment issue, so a free alignment was written down (to be done within a week's time) on the paperwork to complete the purchase.
I came in 2 days later, Wednesday, March 13,2013 after driving it a while to be sure it wasn't just the newer car feel. It certainly wasn't. At that time an alignment couldn't be performed, the service dept said they were booked for a while, but suggested coming in after work next week to swap the 2 front tires to see if it was a tire issue. I came in again the following week March 18 and had the two front tires swapped. Afterwards, the technician drove it for a test and still reported a drift to the left. I drove it for a day, and it seemed better initially, but later felt the very same left pull as always. After a few calls, I came back again March 20 and we decided maybe it was a bad broken belt in the front tire and decided to put both fronts on the rear and both rears on the front. While I was waiting I asked for the Car-Fax report as it was a certified used car and I didn't receive one as promised - I thought maybe the car had structural damage which it didn't. The report showed that a full alignment was done on or about March 7, 2013 at Russ Darrow prior to being offered for sale. Also at the time 4 brand new tires were put on.
This all leads me to believe 1) it's not an alignment issue and 2) it's not a tire issue, because no matter where the tires are the very same left pull occurs. The alignment I don't believe is the problem because Eric in service verified Russ Darrow just did it, and he had only seen 1 time in his lifetime an alignment that didn't stick. So it made me ponder and I did what we do now in the 21st century - I Googled it. There is a service bulletin TSB-034 on this very issue... A left pull (never a right) on this 2011 Kia Optima. I read through numerous blogs and information, and it appears there is a problem with the strutsw and camber bolts (or lack there of). Left Pull Fix. Depending upon build date, they will either replace the struts or just add camber bolts. I truly believe this is the problem, but am willing to allow Russ Darrow to do ANYTHING that fixes the darn thing.
.... This letter sent to my dealership - made them JUMP and new camber bolts will be put on this weekend hopefully resolving the annoying left pull.
THANKS FOR THIS FORUM!!!!! THEY DIDN'T HAVE ANY CLUE AS TO THIS TSB... says a lot for "dealerships being the people who know best"... but I disgress....