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Totally LOST...ripped off by Kia and their fake warranty.

23K views 44 replies 17 participants last post by  NaX 
#1 ·
My 2012 sportage sx engine seized due to sludge build up and lack of oil. All oil changes were done but kia canada is denying my warranty because my first oil change was done at 9k i stead of 6k even though thats when the dealership scheduled me for my first oil change. And my subsequent oil changes were maybe close to 2k over the recommended 8k changes. This thing blew smoke out the back pretty much from the beginni g whenever accelerated hard but u was told by sales and the tech it was normal for a new engine and was just breaki g in. I never drove it hard so i never saw much smoke oil bei g burned but it was. Their warranties are worthless a 2 year old car and 50k kms engine seizes just isnt right but what do they care they already got my monwy right. Sorry for rant ill be makimg post in appropriate forum but poi t is yes change your oil VERY VERY VERY frequently because they jnow these engines burn oil more than normal.
 
#2 ·
Im not sure where to post this so if its in the wrong spot im sorry and i guess a mod will move it.

Here's the scam.

I bought a new 2012 kia sportage sx model end of may beginning of june 2012. The dealership called me in December to book my first (free? Lol) oil change. So i brought it in but had to pay a fee and had to pay for oil because its synthetic. Thats fine. They called me in for second oil change came in did that as well. Long story short my engine seized at50k kms and that was about 2 weeks ago. I had all my oil changes done but i was appapproximately 2k over due for my changes. Now kia canada is denying my warranty saying that my first oil change should have been done at 5k but when the dealership called me in for first one my car was at 9k so i was 4k over what my textbook owners manual says and my oil changes after that were all about 2k over what their manual says. The kia dealership did the first 2 oil changes. Both times i tild them it would blow smoke out the exhaust if i put the pedal to the floor but the first time i mentioned it it was to a sales guy and ibwas told its normal its a new engine and seals and fluids are just settling and burning off. The second time it was just a conversation with one of their techs but i got the same answer so i didnt think much about it. Ita a new car right? I dont floor my car when driving so i would rarely see the smoke. I also purchased a wear and tear warranty and had to bring it in a cou0le times for minor things but i wasnt treated well like i was bothering them and i was doing something wrong. It was all a hassle to get anything done. I had a small ding but was tild it only covers vertical dings not horizontal ones. It was experiences like this that stopped me from bringing my car to the dealership but because i didnt they dont have records of my car burning oil therefore no proof. I brought my car in for an oil change 1 week before it blew up the dipstick had almost no oil on it and was sludgy so i got the engine flushed and oil done. 7 days later i hear a wierd noise in front of my car push the accelerator and smoke blew out still normal for this car but 2 blocks later no warning no lights car shuts down engine smoking engine done. I chexked oil and zero nothing in it. The dealership started to take it apart and block had lots of sludge and a spun bearing and another just about to. So Kia canada denies my warranty based on my oil change intervals aand tells me turbo cars use more oil than normal and because I was late for the first one and slightly stretched the other ones its my fault. So now i have to pay 7 or 8000 dollars for them to rebuild it (which i dont have) or they are going to talk to sales and see if they will take my vehicle and put me in a different one so they can then fix mine and sell it and put me in another one that ill have to pay for as well. So now i own a 50 thousand dollar car which i still owe the bank 27k that doesnt run and im sure they are going to offer me garbage for it and get me in another car and then turn around and sell mine for a profit.

I dont know what to say or do! I could try and locate a low mileage used engine probably across the country or the states and get that installed but obviously ill have no warranty ( not like i had one in the first place).
Service told me this is why you should always bring your car to the dealership for service so your warranty is actually valid. Would have been nice for them to tell me that before the vehicle died.
This isnt the onlt issue with these vehicles mine was in a class action law suit over kia misrepresenting fuel mileage which they admitted fault and settled out of court which was also a joke as I am supposed to get 500 dollars for fuel compensation when my actual cost discrepancy so far has been closer to 4000 dollars. The battery was also faulty or there is an electrical drain as i could listen to the radio in accesory mode without needing a jumpstart to move again. The shifter doesnt lock into place properly you have to shake it to turn the power off in the car.
Yes it is my fault i didnt hound the dealership and service people with those bigger concerns but i was treated like crap everytime i went there and also thought its a new car cant be anything major wrong. Well i was wrong and now Kia gets to make me pay for it. So if anyone has any advice i really appreciate it and all i can say to you is i wouldnt buy a kia and if you do make sure you get a lawyer to read the 10 thousand page manual and although illegal to firce you to use their service garage you are better off doing that otherwise you really have no warranty at all. Thanks kindly.
 
#4 ·
I hope your not calling me ignorant if so you can go troll somewhere else or you obviously work for Kia. It is a condensed version as I didn't think writing a book here would be helpful if you need clarification about something I have no problem doing that. If your sincere about buying the vehicle that might be possible but I wouldn't begin to d that given how many problems it has had other than disclosing them to you. Says your a Kia tech so I'm sure your knowledge on these vehicles is far greater than mine but it certainly doesn't give you any right to come in this thread and insult me. Again if that's not what you were doing my apologies. If you have anything helpful to that would be appreciated. Thanks.
 
#5 ·
@Noahzark I think you have four options,

1) take your lumps, get a used engine and get back on the road....

2) try to escalate your issue to Kia, demand to speak to the corporate service rep. for your region.... Be polite but demanding, if need be talk about legal action if they are unwilling to help

3) ask for a meeting with the dealer principal, if they are sincere about helping you he would have the ability and connections to do somthing.....

4) if you know a good mechanic, hire them to give a faislsure analysis of your engine, this may unearth new or different information than what the dealer found.

Good luck and I hope this helps you,
 
#6 ·
Why is Kia or the dealership responsible for calling you to bring your car in for an oil change? Everyone drives different amounts of mileage each day, it's the responsibility of the owner to know how often to change the oil and to have the maintenance performed. And after the dealership did the first 2, who changed the oil after that and did you keep your receipts? And NOBODY at the dealership works for Kia. They work for the dealership which is owned by a private person. So if you felt you weren't treated right take it up with the dealership.

As for the fuel reimbursement, how do you even remotely figure $4000? Everyone I know who's vehicle was under the reimbursement is coming out way ahead. And you have the option of continuing the reimbursement program or taking a 1 time payout, it wasn't a settlement out of court.

Listening to the radio in Accessory mode is normal, hence accessory. No parasitic draw there.

The shifters shift interlock button sticking is a known issue and you should have brought it to a dealership to be replaced under warranty, if you did not like the service at the dealer you went to you could have gone to a different one or called Kias consumer affairs. Like you said, it was new and you didn't think there could be anything wrong with it and you were wrong, you said it yourself, so Kia is not making you pay, neglect is.

Also, Kia DOESNT require you to have your oil changes done at a Kia dealership, but they do require oil change records or receipts if your a do it yourselfer. I've seen plenty of vehicle get 'good willed' by Kia when they were outside of their warranty coverage just because the owner kept good records of all maintenance done. I honestly do feel bad you had a bad experience but you cannot place any blame on Kia Motors. I'm not sure why that dealership made you buy synthetic oil tho, I know it has a turbo but Kia doesn't require synthetic in any of their engines.
 
#7 ·
If you don't have a written notice from Kia to service your vehicle at intervals outside of what's clearly written in your owners manual, then I don't see any chance of them honouring a warranty claim.

The Kia and Hyundai warranties are about the best you'll find in North America.

All makers vehicles are at risk of this type of failure if poorly maintained.

Why would you not frequently check fluid levels, and perform maintenance at the intervals specified in the owners manual?
 
#8 ·
Sigh...where ti start kyle.
Your right kia isnt responsible for calling me for my oil change but as a dealership they make most of their money from their service department so its obviously in their best interest to get me as a customer and dealerships really push for you to bring your vehicle to them nit just kiaall dealerships. And yes your right they cant know what my mileage is. They based it off of the recommended 6 months thats when they called and thats when i went in. This is the first new car i have purchased but from speaking to most people i have asked there really havent been any that have said they read the massive owners manual for their car. Yes my fault i didnt know that 5000kms after i bought a new car that i needed to bring it in and get the oil changed. Yes i have all the oil maintenance records and rreceipts for all the subsequent changes all done by a licensed shop but a couple of them were done at say 10k instead of the 8k. But there is no waya vehicles engine should seize or have that amount of sludge in it given those numbers. Its common for people to not change their oil for 30 40k and their engines dont blow up even miss an oil change. In fact the service manager told even if it was done at 12k it shouldnt be an issue. So i understand the letter of the law and its my rresponsibility to know the exact numbers but this cannot be the only cause of this engine failure. As i staed before this car blew smoke right from the beginning.

As far as fuel reimbursement i kept reciepts and records or my fill ups and mileage. These cars were advertised at approximately 11.1litres per 100 kms city mine has read and always been approximately 18.9 litres per 100kms.I also talked to a sales manager as he was also driving the sx model and he was getting 550kms per tank mine would only get 350kms per tank. Do the math it surely isnt a one time payout of 500 dollars. And yes that is the payout the lawyers got. Kia had 2 class action lawsuits in the states filed 1 of which i know was settled out of court the second im not sure. The canadian lawsuit was also settled out of court i have the email from the lawyer stating this and it was also in the local paper in ontario where the lawyers are located. Ya kia sent me a gas card before this settlement was reached when my car had about 17k kms their calculations came out to a whopping 17.77. Does that seem anywhere close to what the extra costs were? No Kia false advertised and exaggerated their fuel economy as well as Hyundai their parent company on about 6 different models and yes i agree some models were affected more than others ans obviously the sportage sx model was one of them.

As for the radio 3 months after i bought the car if i listened to the radio 8n accesory.mode for more than 10 to 15 minutes i would need ajump start. There is no parasitic draw from that so either the battery was faulty or there was some other draw. But again my fault i didnt bringit to the dealer and try and get them to warranty it.

I agree looking back i should have been all over the dealership everytime something came up unfortunately my experience was the3 or 4 times that i did i was treated poorly and depending on the issue i was raising ie gas mileage...i was just pushed off oh thats not our problem you have to deal with kia canada for that.

The shifter button i had no idea therewas a kniwn issue with this and the reason i had to unlock the shift mechanism was to get it off the road when the faulty battery acted up and needed to get the car in neutral since then it had that issue.

Again i kept all my oil maintenance records and there is definitely no good will warranty coverage. No you dont have to take your kia to the dealership to get work done but as the service manager has told me now after the fact..." this is why you should always have your car serviced at the dealership".

I 2as given "free oil changes when i purchased the car BUT it specifically says it MUST be done with synthetic oil because it is a turbo motor amd although the oil changes are free i have to pay for the oil because it is synthetic. The service manager also suspected when he first saw the sludge in the block that someone had not been putting synthetic oil in it and thats why there was so much sludge in it. Only after vehemently telling him amd producimg my oil records did he cross that off his list of causes. So yes kia was very clear that my vehicle does require synthetic oil.

so look im not sitting here completely bkaming kia here i was naieve and inexperienced and uninformed and thats all my fault but can you honestly believe that there wasnt also some other issue with this engine? Even being a few k late for some oil change i think its rare for this new of a vehicle to just seize up with no warning. So i guesss yes legally they win they arent required to do anything and thats exactly what they are doing. Well except for maube now offering me peanuts for the car wgile selling me a new one and then fixing mine and reselling it which sure is nice of them.
 
#9 ·
They can't deny your claim based on you not getting an oil change at the dealership at their "recommended" intervals, at least not here in the US they can't, unless they enjoy getting sued. Plus they have to prove that whatever it is you did caused the problem.

That said, I have to agree with the others here.
 
#11 ·
They can't deny your claim based on you not getting an oil change at the dealership at their "recommended" intervals, at least not here in the US they can't, unless they enjoy getting sued. Plus they have to prove that whatever it is you did caused the problem.

That said, I have to agree with the others here.
I think that you'll find you do need to have the oil changed at the prescribed interval here in the US to maintain your warranty cover.
 
#12 · (Edited)
Sorry, but you've dug your own hole, a few minutes checking out the maintenance section of your owners manual and also reading the warranty book would have prevented all this. (its about 300-400 pages not 10 thousand, but still all you had to read was critical section which is the maintenance) I've been on some of these forums a long time and I've seen this time and time again and amazes me as to when you spend that amount of money on an item you don't want to know all about it and how best to maintain it.
(I will admit the Canadian Owners manual is large, but that's because half of it is in French - they should have two separate manuals, but even easier is downloaded a copy in PDF format from the KIA Canada website and then its easily referred to and also you could print off a copy of the maintenance section.)

I get my service done at my local dealership and I get free oil changes, but not once has he called me to bring it in for service. They will put a time/distance tag on the corner of the windshield as to when to bring it in next after doing one, but that's the extent of it.

(have you got a weird keyboard as I had a lot of trouble trying to cypher some of the words, you need to have spell check on)
It's obvious from the normal maintenance schedule that the T-GDI engine requires more service with regards oil and filter changes and they wouldn't have indicated this if it wasn't. It states"
"At first, replace at 5,000 km or 6 months, after that, every 8,000 km or 6 months"

As we have no idea where in Canada your located as you didn't fill out your location or drives info, its quite possible that you could fall under the Severe Usage Conditions (most owners in Canada quite possibly do) this section states:
"Every 5,000 km or 3 months" for the T-GDI engine

Service work does not have to be done at a dealership (they would like you too, but its not compulsory), but it is still your responsibility to keep receipts and maintain it to the schedule as described.
"You are responsible for properly operating and maintaining your Kia vehicle in accordance with the instructions described in the applicable Owner's manual."
"You should retain maintenance records since it may be necessary, in some instances, for you to show that the required maintenance has been performed."


You would still be in the same situation with any other brand as they all require the same thing in order to maintain their warranty.

Regards the fuel reimbursement (I fell under that on my Soul, which was the worse discrepancy effected, so I know all about it). What you actually got in your driving had absolutely nothing to do with this reimbursement, it was simply based on the difference of the original figure stated plus 15%:
  • Original: 10.0 / 7.7 (my Soul was 7.9 / 5.9)
  • Revised: 10.3 / 8.1 (my Soul was 8.8 / 7.1)
As you can see it was nothing dramatic for your vehicle but substantial for mine. Initially KIA really did not have to do anything but they did by offering the reimbursement for as long as you owners the vehicle. However, this wasn't enough for some people and lawsuits ensued. This has now been sorted and finalized and effected owners in Canada got letters to this effect and it stated you had various options available to proceed but they had to know what you wanted to do and what would work out best for your particular situation. (in my case I went for the New Car Rebate Certificate). This I did online and got my certificate within three weeks.

I should add that also starting with the 2015 models Natural Resources Canada has gone to a 5-cycle testing method instead of the previous 2-cycle. However, all figures with regards fuel economy for that vehicle are simply a guide to compare one vehicle with another that were tested under the same identical conditions - nothing more. As they always say your mileage will vary.
Your particular model is now rated at 12.6 / 9.7.

We have no idea how or where you drive to comment with regards the fuel economy you claim to be getting.

(do you have a weird keyboard, as I had a lot of trouble trying to cypher a lot of the words, need to have spell check on, or double check it, could prevent any misunderstanding)
 
#14 ·
Originally posted this in the wrong place.


I'd like to side with you on this one, But I can't blame KIA for your problem. If a person doesn't at least observe the factory recommended oil change intervals, and something goes wrong because of a lubrication problem that was owner caused...why should KIA be on the hook?? Everyone should do their homework..Gasoline Direct Injected engines whether they are naturally aspirated, or forced inducted beat oil up more than non GDI engines. In my Personal Opinion the factory oil change intervals are longer than they should be. The fuel wash-down dilutes the oil and then it starts to sludge up. Anyone wanting to keep their car for a long service life, and run long oil change intervals, should avoid GDI engines entirely.
 
#15 ·
I apologize for the spelling as I am writing this from my phone and cannot see the words as I type them.

Thanks for any an all input on my situation. What I would ask from any of the Kia experts here is what type of engine can I put into this vehicle? Are there other years or models that use this engine? Do I have to put a turbo sx engine back in? Any detailed information on the years and models I might be able find an engine from would be helpful. Thanks kindly.
 
#19 ·
I live in the far western part of canada so we have zero extreme driving conditions but that is all besides the point at this time.

service has told me they can put a crankshaft in for 2500 but in 10k kms the rings will go and i will have more engine problems. So to rtruly fix the problem they want 7 or 8 k to either rebuild or replace the engine which i dont have.

The other option is sales has contacted me and wanrs me to fill out another credit app to see how much money i can get loaned so they can then decide what type or cost of car they can put me in. They would then buy my sportage feom me in trade they will fix it ans sell it themselves. This is apparently with the intent to keep my payments the same or close to what i pay now as i still owe 26k for the sportage.

My other option is to get it out of the dealership pay them this bill for the diagnostic work of opening my engine and for the rental fees for the loaner car they have had me in foe the past 2 weeks and find my own engine and getsomeone else to put it in. I do have a friend with a ggarage that will do the install at a discounted price but i think it may be hard for me to find one of rhses engines as im on the west coast and there doesnt seem to be much availablle but if i can find one with low kms say 10 to 15k kms they seem to go for btw 2 and 3000 so this route will cost btw 2500 and 3500.

Im not realy concerned about kias warranty with a used engine as after not doing the oil at 5k i never had one anyway but the used enfine will come with its own 2 to 3 year warranty.The issue with this is i have a special needs young child i need transport for and this process could take a month depending on how fast it is to find an engine.

so i dont know i guess i dont have much choice other than seeing what kia is going to offer me as this would probably be the fastest way to be driving again.

Any fwedback or ideas? Thanks kindly.
 
#20 ·
I live in the far western part of canada so we have zero extreme driving conditions but that is all besides the point at this time.

Any fwedback or ideas? Thanks kindly.
maybe but the reason I mentioned that, if we know your location, some member on the forum might live or be familiar with the area and perhaps offer a more precise information or suggestion.
 
#26 ·
Yes I took it in for its oil change the week prior because that's when it was due??? 8k from the last oil change. This isn't a case of just not doing an oil change or doing it a few k later then scheduled it's a combination of that and the fact this car blew smoke out the exhaust from the day I bought it. Also as I've found out these turbo engines eat more oil than average.
But look get over yourself if you just want to come on here and pile on someone who is having a pretty crappy experience go do it somewhere else. I've already accepted the fact and the responsibility and am now looking at solutions. If you don't have anything to add in that regard go find someone else to kick when their down if it makes you feel better.
Thanks for any and all engine info people can give as I have to consider all options getting another vehicle from Kia may be the easiest but until I know what the offer is I may still have to consider finding an engine for this and knowing what other models years and whether it HAS to be a turbo engine that goes back in can all be very helpful. Thanks again for any information or help that is given.
 
#25 ·
I have noted that my ( recently bought ) 08 Rio5 has the smallest oil capacity of any car I have ever owned. Thus , I will be using quality oil and filters , and will be changing the oil at least as often as the manual says ( likely about 1 k less ). Oil is the lifeblood of any engine. Oil changes done at the proper times is the best thing you can do for your car IMO. I plan and hope to keep my Rio for a long time; it is in great shape inside , outside , and engine wise.
 
#29 ·
I would ask the dealer for an oil sample to send out for testing to determine if there is wear beyond the bearings. Then send your oil out and ask them specifically if they can determine if the oil used was synthetic or regular.

If it comes back as synthetic or synthetic blend then take your lumps and move on. If it comes back as conventional oil.... Dealer will have some explaining to do.

Also for future reference remember that you not only paid for your Sportage but you also paid for you warranty too. Next time when you have issues like blowing smoke or crappy shifters... Get it fixed. If the dealer blows you off get a second opinion from another dealer. If they blow you off ca the manufacturer.
 
#30 ·
Sportage SX -- great car, high in reliability surveys. I'd take the small hit, and sell the broken car for a shiny new one (2016 out soon). Then I'd be overly fastidious about maintenance. You could take the old one to a local trade school/college to be rebuilt cheaply, with unknown results, but the dealership is motivated to sell and improve your Kia experience. Good luck
--

Tangentially, I'll note that turbo engines can cook oil faster, leading to sludge. Turbo bearings sit in the hot exhaust, and spin at extreme RPM. If a hot turbo engine doesn't idle to cool down those bearings, or if cheap low-heat-tolerance oil is used, oil will burn.

Once seized, it's probably too late. If suspected earlier, there's sorta remedies...flushing with high-pressure detergent can help, or spread chunks of sludge like cancer metastasis. Cycling light oils can dissolve & dislodge sludge, but burnt oil is carbon that doesn't dissolve. Otherwise, it's using top-quality oils & filters, hoping the detergents and filter media will clear it up gradually.
 
#32 ·
Can anyone give me a rough estimate what an engine would cost for this 2012 kia sportage sx turbo model? New? Used? And approximate cost of a rebuild?

Im being told about 6500 but they havent said if thats just a rebuild or if thats a new engine.

I have looked around a little bit and the couple that i have found have about 15k on them and are going for btw 2300 and 3000 dollars. I know those will come with their own 2 maybe 3 year warranty but obviously not from kia. I also wonder if kia does the job where does my warranty stand after that.

The 2012 sx are almost never for sale as ive looked iver the past year or so but when one does come up they go low for 27-28k and high end 32k and thats with btw 30 to 60k on them.

there are more 2011s for sale and they go for 24-27k with btw 50 to 80k kms on them.

I know this is all retail and with working engines but im just trying to figure out what makes financial sense here as the sales manager is throwing g numbers of btw 16 and 20k at me. That all seems on the lowest end and if thats the case am i not just better of getting kia to fix it or even find a used engine as i can get that amd have installed for btw 2500 and 3500.

Thanks for any advice or feedback this has been a nightmare for me and im stressed out and feel very pressured by sales now as they want to get me in another car and i just cant afford to sink myself in more debt than i already have. I thought it might make sense to get another vehicle and also downgrade to help lower debtload and that would make sense if i was paying 3 or 4k towards the engine repair reflected in the trade in value but it makes a lot less sense if im being ground down to 10k plus in losses. I also found out ionly have 22k left owing on it not 26 which i ooriginally thought.

k thanks again all any help or advice is gratefully appreciated. Thanks kindly.
 
#34 ·
Can anyone give me a rough estimate what an engine would cost for this 2012 kia sportage sx turbo model? New? Used? And approximate cost of a rebuild?

Im being told about 6500 but they havent said if thats just a rebuild or if thats a new engine.
You need to ask them and find this info out, specifically if it is a complete swap, a new/rebuilt lower block & re-using the top-end components, etc.

And you need to ask what the warranty will be on the replacement motor, parts, and labor, e.g. balance of factory, 12,000 mile / 12 months, etc.

I have looked around a little bit and the couple that i have found have about 15k on them and are going for btw 2300 and 3000 dollars. I know those will come with their own 2 maybe 3 year warranty but obviously not from kia. I also wonder if kia does the job where does my warranty stand after that.
That appears to be the going rate for a used engine w/ 15,000 - 30,000 miles.

re: 2/3 year warranty - if purchasing from a professional rebuilder, possibly, if purchasing from an auto salvage yard, doubtful: most are 3 mos. or 6 mos. max.

From reading past experiences w/ other 2.0 Turbo GDI owners that went through engine replacement, if it was my ride, I would be looking at a doing a complete engine swap, e.g. both the bottom block and top-end.

Why? The dealership is in the business of making money, they will replace the minimum amount of parts to needed get the vehicle operational again to maximize profit, any issues not discovered or overlooked will require further work / time / $$$.

Thanks for any advice or feedback this has been a nightmare for me and im stressed out and feel very pressured by sales now as they want to get me in another car and i just cant afford to sink myself in more debt than i already have. I thought it might make sense to get another vehicle and also downgrade to help lower debtload and that would make sense if i was paying 3 or 4k towards the engine repair reflected in the trade in value but it makes a lot less sense if im being ground down to 10k plus in losses. I also found out ionly have 22k left owing on it not 26 which i ooriginally thought.

k thanks again all any help or advice is gratefully appreciated. Thanks kindly.
You are 2k between their high offer and loan pay-off, a vehicle is not something to 'bet the farm' on financially, it is just a tool we use to live / commute / earn.

If this was my situation, and I could not handle the extra debt load, I would try to work an arrangement where the vehicle was purchased back as close to payoff value as possible, and would pick up a - low cost, used trade-in vehicle for minimal $$$ -, to ensure I could handle the situation financially at the present time.

When my financial situation improved, then I would consider another new vehicle purchase.

I hope the feedback helps,
Regards, GottaCruise
 
#35 ·
You waited too long to do the oil changes and you didn't check the oil between changes. But the engine was defective from the beginning; new cars do not produce oil smoke. They may consume some oil before the engine breaks in but I personally have never seen that happen on my new cars, going back to 1969. Specifically what was wrong with the engine is not known, but there have been problems with the turbine bearing seals allowing oil to be sucked into the intake air. This will cause a carbon build-up in the combustion area. I would be inclined to think this condition continued and got more severe over time, resulting in the engine running out of oil and failing. It is your responsibility to check the oil and maintain the level, but this engine was bad from the beginning, and the dealership has most likely committed fraud by telling you everything was okay when they should have known better. I believe the answer to your problem may be as simple as being able to prove you asked more than once about the oil smoke, starting when the car was new. Corporate should take care of you on that. 5000 miles on the initial oil is pushing it but is not extreme. Normal oil interval is 7500 miles. I change mine and my wife's Sienna at 5000 mile intervals. I was shocked at first reading '9000' and taking it to be miles, but realized it was kilometers.
 
#36 ·
5000 miles on the initial oil is pushing it but is not extreme. Normal oil interval is 7500 miles. I change mine and my wife's Sienna at 5000 mile intervals. I was shocked at first reading '9000' and taking it to be miles, but realized it was kilometers.
yes, but on the turbo it suppose to be 5000 kilometers (3100 miles) for the first oil change and this is critical on this engine, but every 8k km after that or 6 months (the regular engine is 12k km or 12 mo), but also he possibly falls under the severe range as he lives in Vancouver, so it should have been every 3 months or 5k km. (regular engine 6k km or 6 months).

Doesn't matter as he's accepted that he didn't look after it properly and moving on.
 
#38 ·
Rule number 1, when you have any problem out of the ordinary and you take it to a dealer while it's under warranty make sure it is written in your cars history. Even if they say they all do that, which they don't. You have to put them on notice so if somewhere down the road you have a problem they were notified of the problem. In the USA we have what is called a small claims court where depending on your state can usually sue for up to $10k without using lawyers. In fact they can't send a lawyer to defend the case. You sue KIA, the dealer and the oil manufacture. But before doing that ask for a meeting with all three at the same time to try and work out the problem. It only cost you the filing fee. BTW you are not entirely not at fault on what you describe. You should have read the maintenance manual when you first purchased the car. I have an SX with 51k trouble free miles.
 
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