Originally Posted by cobra259
They sold it to you, they are holding all the cards.
As Jetech has said; read your contract before you call again.
It would help if we knew what part of the world you are in.
Thanks, location added (Ontario).
I will double check the contract tonight and report back, but I believe the package is listed on there but is discounted/credited to zero as a promo.
I have read the extended warranty and the "diamond kote" package terms, neither mention anything but then I wouldn't expect them to as they refer to their respective products only. So it would come down to what the contract states, and if the protection package was given away as a promo, and it doesn't specifically state the connection with the extended warranty, then surely I would have some recourse.