NO Sound or Audio anymore - Kia Forum
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post #1 of 22 (permalink) Old 08-01-2012, 10:46 PM Thread Starter
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NO Sound or Audio anymore

I have a 2011 shortage and all of the sudden I have no sound from the xm satellite radio, the regular radio, or Bluetooth. I haven't yet tried to see if navigation voice works or not. Mute button is not on and I have turned the system on and off. Anyone know what is causing this?

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post #2 of 22 (permalink) Old 08-02-2012, 02:32 AM
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Have you checked the fuses?
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post #3 of 22 (permalink) Old 08-29-2012, 10:11 AM
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This happened to me yesterday. When I went to pull the fuse, it was something I hadn't seen before... then again, I'm not much of a mechanic... I am a computer guy though, so I didn't think checking a fuse was going to present much of a problem.

The fuse(s) for the Audio system are in a yellow plastic piece that hold a 20 AMP fuse for audio and a 7.5 AMP fuse for the RF Antenna. They must be pulled as one piece. Oddly, when I pulled those fuses, I lost ALL power to the car. Seriously. Nothing. No power door locks, no power windows, START button (I have the push button start) did nothing.... oddly, when I checked the fuse, it was fine. Put the two fuses back in and everything came back on - including the audio. The only odd thing is that all my radio presets are gone, all my guages (except mileage of course) were reset, and my climate control is now in Farenheit instead of Celcius (gotta figure out how to change that yet).

Just seemed VERY odd that pulling those two fuses killed the car... a little disconcerting to say the least...
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post #4 of 22 (permalink) Old 08-29-2012, 11:59 PM
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I had that happen regularly w/ my 2012 EX w/ UVO system. Every so often I had to pull that yellow "clip" with the 2 fuses the poster above me mentions. Then, all would be fine for a while again.

Now that I have a 2011 SX (got rid of EX) w/ oem navigation head unit, I haven't had that issue. Do you both have UVO?

Seems like it has something to do with UVO only... Just a hunch.
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post #5 of 22 (permalink) Old 09-06-2012, 04:37 PM
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We just bought a 2013 EX w/ UVO last Sunday and that happened to us today. Drove to the dealership and they said they had to reset it. I don't know how they reset it, probably the fuse? Actually this was the reason I joined the forums, so thanks for the yellow fuse tip!
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post #6 of 22 (permalink) Old 09-06-2012, 04:53 PM
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Garage

Yes, this sort of thing happened to me with my old '11SX forte. I had lost 80% power but still just had enough to start the car with the emergency smartkey inserted into the hidden keyhole.

Turns out an odd ball fuze killed everything!

Something tells me that the fuse box schematics are wrong. Radio fuses should not kill the entire car.

I was swapping my map light once with some LEDs and somehow causes a short by touching one of the leads, and wham! The whole car disabled!

I will attempt to find out what's up with the touchy fuses and why the whole car becomes paralyzed if an itty bitty 10A or 20A fuse is smoked or handled!
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post #7 of 22 (permalink) Old 03-08-2014, 03:58 PM
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Quote:
Originally Posted by swirlie21 View Post
This happened to me yesterday. When I went to pull the fuse, it was something I hadn't seen before... then again, I'm not much of a mechanic... I am a computer guy though, so I didn't think checking a fuse was going to present much of a problem.

The fuse(s) for the Audio system are in a yellow plastic piece that hold a 20 AMP fuse for audio and a 7.5 AMP fuse for the RF Antenna. They must be pulled as one piece. Oddly, when I pulled those fuses, I lost ALL power to the car. Seriously. Nothing. No power door locks, no power windows, START button (I have the push button start) did nothing.... oddly, when I checked the fuse, it was fine. Put the two fuses back in and everything came back on - including the audio. The only odd thing is that all my radio presets are gone, all my guages (except mileage of course) were reset, and my climate control is now in Farenheit instead of Celcius (gotta figure out how to change that yet).

Just seemed VERY odd that pulling those two fuses killed the car... a little disconcerting to say the least...
I also thought this was odd. The fuse panel says those are audio and RF ant, but when you pull it the dome lights and almost everything else go out as well.
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post #8 of 22 (permalink) Old 03-27-2014, 09:40 AM
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Well, some mostly good news. My radio (or amp, not sure which yet) died at about 36,500 miles. Kia has agreed to pay for the part, but I have to pay for labor. I'm not sure if the deal will hold if I say I'm doing the part swap myself, but the dealership is only charging $70 for the install so I still come out ahead -- assuming the amp install would be a bit more if it turns out to be the amp.

All in all I guess I'm happy with that. A warranty is a warranty, but I think it's stupid that a radio has a mileage warranty on it.
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post #9 of 22 (permalink) Old 05-25-2014, 07:27 AM
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Reset the radio to recover the audio

1st solution: No need to pull fuses. Very easy. There is a tiny reset button in top right corner of radio. Looks like a pin hole and you stick a pen tip in it. I lost my audio and all button controls, but this restored it in 2 seconds.

This worked for me on the full GPS model version of radio. 2011 Sportage EX

btw the audio went out at 33000 miles for me, but at least its a simple fix.


--------------

2nd solution (discovered months later): The problem came back several times after my original post here and got worse to the point the reset button didn't always work. My battery ended up failing and AAA diagnosed my battery as having a bad cell. When I replaced this battery now 5 months ago i have never experienced another radio or problem with any of my buttons again. So the battery may be directly responsible for these issues.

Last edited by Craigboston; 02-13-2015 at 10:14 AM. Reason: Update to original resolution
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post #10 of 22 (permalink) Old 05-26-2014, 11:41 AM
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I haven't looked at all models but on my 2011 GDI, however from what I can see on KGIS (SI - ETM) the 20amp Audio fuse looks after a lot more as others have stated:



That being:
Audio
BCM
A/C Control (either auto or manual shift)
Instrument Cluster
TP Monitoring
Ign Key Illum & Door Warning Switch
Electro-chromic Mirror
Passenger Vanity
Driver Vanity
Room Lamp
Overhead (Map) Lamp
Luggage Lamp

It also looks like it is the main power (B+) feed for the IPS System, that means it may control the IPS modules that look after to following:

Note: Some of these could be duplicates or secondary power lines to some of these system:
Fog lamps (IPS 6)
Head lamps (IPS 4, 5, & 7)
Rear Combo (IPS 7 & 10)
Licence Plate Lamp (IPS 7)
Power Windows (IPS 3)
DRLs (IPS 8 & 9)
UVO or Navi Audio (IPS 10)
Electro-chromic Mirror (IPS 10 as well as the fuse wire above)
Seat Warmer (IPS 3)
Auto shift illum (IPS 3)
AC Control module (IPS 3)
Multifunction switch (IPS 3)
Instrument Cluster (IPS 3)
Multi Switch ? (IPS 3)
Hazard switch (IPS 3)
Aux & USB Jack (IPS 3)
Glove Box (IPS 3)
Telltale & SBR ? Lamp (IPS 3)
Driver CCS ? Switch (IPS 3)

Not bad for a little 20amp Audio Fuse. BTW the RF Ant Fuse appears to look after just the RF Module in the antenna - how boring
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