Satellite Radio Problems - Kia Forum
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#1 (permalink) Old 05-23-2013, 04:37 PM
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Angry Satellite Radio Problems

I have a new Sorento that has a serious satellite radio problem. The audio drops out all day long intermittently for as little as 3 seconds up to 20-30 seconds...with an "AQUIRING SIGNAL" message. From what I have been reading this is a very common problem with Kia owners. The dealer is telling me that the technicians say this is "normal operating function". That is a bunch of crap. I have had satellite radio in 4 vehicles and have NEVER had this problem. The dealer has replaced the unit once and it had the same problem. I have had it back again and now they are telling me there is nothing they can do...Kia corp. is telling them to do nothing. I am so disgusted with this situation! I bought a $40,000 vehicle where the radio doesn't work for pete's sake!!!!!!!!!!!I cannot believe that Kia does not stand behind there warranty...don't ever buy one if you want satellite radio!!!!!!!
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#2 (permalink) Old 05-23-2013, 06:28 PM
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is the roof antenna screwed in tight?

read my signature line
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#3 (permalink) Old 05-23-2013, 09:04 PM
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You don't need to cross post...ony in the forum that applies.

From what i read, this doesn't appear like a common issue.

What do you mean by common...5 people, 10, 20?
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#4 (permalink) Old 05-23-2013, 09:12 PM
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I have a 2014 SXL. So far a few times I have noticed loosing my signal for awhile. I would switch over to FM and then after a bit switch back and it would be on. I just assumed there could be satellite issues but I will monitor it more to see if it occurs more often.
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#5 (permalink) Old 05-23-2013, 09:12 PM
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I have the satellite radio on all the time and no problems whatsoever. I don't even recall ever seeing an "acquiring" message. Once get past that initial short "loading" message and press "agree", reception is there and never lose it.
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#6 (permalink) Old 05-23-2013, 09:14 PM
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I have had zero problems with the audio system including the sat radio in my 2014 Sorento.
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#7 (permalink) Old 05-23-2013, 11:49 PM
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Quote:
Originally Posted by JeanineFL View Post
I have a new Sorento that has a serious satellite radio problem. The audio drops out all day long intermittently for as little as 3 seconds up to 20-30 seconds...with an "AQUIRING SIGNAL" message. From what I have been reading this is a very common problem with Kia owners. The dealer is telling me that the technicians say this is "normal operating function". That is a bunch of crap. I have had satellite radio in 4 vehicles and have NEVER had this problem. The dealer has replaced the unit once and it had the same problem. I have had it back again and now they are telling me there is nothing they can do...Kia corp. is telling them to do nothing. I am so disgusted with this situation! I bought a $40,000 vehicle where the radio doesn't work for pete's sake!!!!!!!!!!!I cannot believe that Kia does not stand behind there warranty...don't ever buy one if you want satellite radio!!!!!!!
I have a 2012 SX that has the very same issue. There are numerous posts complaining about this very issue in the 2011-2013 models.

So seems like they did not correct this issue with the 2014 models...that's quite unfortunate.
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#8 (permalink) Old 05-24-2013, 12:30 AM
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I wonder why there is no consistency; perhaps that is why there has been no fix. I suspect that if "the problem" had been widespread, "something" might have been done. I have also wondered what if any difference there is between the screw on antennas such as the sorento versus the low profile fins.
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#9 (permalink) Old 05-24-2013, 08:40 AM
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Sat radio does depend where you live as your surrounding make a difference and if there are ground repeaters.
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#10 (permalink) Old 05-24-2013, 12:53 PM
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from the comment by the OP:
From what I have been reading this is a very common problem with Kia owners

I don't subscribe to satellite radio, but at present its free for two weeks which they seem to offer every few months. When I have used it, I've had no problems, but the quality of the broadcast is nowhere near as good as my local FM stations. I prefer my own collection stored on the Jukebox on on a flash drive in the USB port.

I have the screw-in roof antenna like the Sorento.
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