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#1 (permalink) Old 11-30-2013, 08:53 PM
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Hello Everyone. I was just reviewing the maintenance schedule document that came with my new Kia Sorento EX. Even though there is a 5 year 100,000Km bumper to bumper warranty on this vehicle, I wonder what would happen if anything, if I didn't exactly follow the maintenance schedule? Would I still have a warranty and would this be a loop hole for the dealership to be to say you have no more warranty if I didn't follow the maintenance schedule? I see that some parts of this schedule are very expensive. For example, at 48,000 km, you are supposed to do Service #4 and that costs $499.95. I think that this is very expensive. Any comments?
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#2 (permalink) Old 11-30-2013, 10:26 PM
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filling in your Location and Drives profile will be helpful as this is a worldwide forum and information/maintenance and warranties are not the same in all countries.

I'm guessing your in Canada but its easier if we don't have to do this.
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#3 (permalink) Old 11-30-2013, 10:48 PM
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Would I still have a warranty and would this be a loop hole for the dealership to be to say you have no more warranty if I didn't follow the maintenance schedule?
In the States the dealer or Kia may challenge you produce proof you follow the minimum maintenance schedule.

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I see that some parts of this schedule are very expensive. For example, at 48,000 km, you are supposed to do Service #4 and that costs $499.95. I think that this is very expensive. Any comments?
I don't have the same frame of reference on "expensive". My nephew took in his BMW for a routine maintenance and the bill was over $2000. He also had to have his front headlight assembly replaced. That was over $750 for parts. By comparison, Kias are inexpensive and a good value.
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#4 (permalink) Old 11-30-2013, 11:08 PM
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Service at 48K entails an extensive list of inspections over and above the usual oil change.
Aside from risk of voiding the warranty for skipping the inspections, there is risk that an issue may be spotted that needs corrective action.
That in turn creates risk of car breaking down, significant repair costs and even putting safety of those riding in the car at risk.
All cars I have owned have the major checkpoints where do well if nothing is found. I find $500 to be not unreasonable.
It's all part of the cost of car ownership and protecting your investment in a car that cost you >$30K. If you can afford the higher end EX (i.e. higher than the LX levels), then shouldn't be skipping on service.

And also note that since I assume you are in Canada, you very likely drive in conditions requiring service at 6,000 km rather than the 12,000 in the manual. Cold weather is one of the conditions for more frequent service.

This is a quote from Maintenance Services in the Kia Canada website which addresses your question:

"Inadequate, incomplete or insufficient servicing may result in operational problems with your vehicle that could lead to vehicle damage, an accident or personal injury.

Repairs and adjustments required as a result of improper maintenance or a lack of required maintenance are not covered."

Last edited by Dharp123; 11-30-2013 at 11:15 PM.
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#5 (permalink) Old 12-01-2013, 09:56 AM
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The owner's manual and maintenance schedule are written by Kia's engineer's and should be followed.
Its when the dealer tries to push service thats not in the Kia manual you can skip, or ask them to show you where it says it in the manual.
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#6 (permalink) Old 12-01-2013, 10:52 AM
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I agree with the above post. The flyer I got from my dealer for Service 4 is from $600. I just had service 3 done which lists from $340, but it cost me less than a $100. That included me purchasing my own cabin filter to put in myself, also I get free oil changes, but due to my low mileage and going over the items listed in the maintenance section of the owners manual, things were not necessary at this time.
They can make recommendations and its your choice whether you take it or not. It says recommended services, its just a guide and it varies from one driver to the next but OM maintenance section is the "Bible" in all cases.
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#7 (permalink) Old 12-01-2013, 12:07 PM
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Originally Posted by Mr Mint View Post
Hello Everyone. I was just reviewing the maintenance schedule document that came with my new Kia Sorento EX. Even though there is a 5 year 100,000Km bumper to bumper warranty on this vehicle, I wonder what would happen if anything, if I didn't exactly follow the maintenance schedule? Would I still have a warranty and would this be a loop hole for the dealership to be to say you have no more warranty if I didn't follow the maintenance schedule? I see that some parts of this schedule are very expensive. For example, at 48,000 km, you are supposed to do Service #4 and that costs $499.95. I think that this is very expensive. Any comments?
I am driving a 2010 Hyundai SF and I went through this with my dealer as well. I have posts on the Hyundai Forum in regards to the rip off dealers try to create with these warranty checks. $500 is BS!!! You do not drain brake lines, rads nor do you change plugs at 30,000 miles (48000 km)
I sent an email to Hyundai and they sent me back the required mtce at this stage which is exactly the same as listed in your owner's manual. They indicated that as long as I follow the reviews as listed in the owner's manual my warranty will be in tact. However make sure you maintain a good record system in the event that you should have a problem down the road.
I live in a border city and there is a Hyundai dealer in Michigan just across the bridge. When I took the sheet sent to me by Hyundai to my dealer here in Canada they indicated that they had no way of determining a charge for the 48,000 as listed by Hyundai, they only had the $500 as listed by the dealer. I went across the river to Mich and told them I wanted the service as indicated by Hyundai for the 30,000 mile warranty check. They indicated that was not a problem and went through the scheduled mtce as listed and charged me $90! I have the bill in my records for future reference. The dealer here is a major ripoff!!
I am thinking of buying a new Kia Sorento EX and the Hyundai dealer in Michigan told me that I can go there for all of my warranty service other than complete failures. For that I would have to go here and it is free under warranty anyway.

Just follow the owner's manual and tell them to stick their ripoff prices where the sun don't shine!
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#8 (permalink) Old 12-01-2013, 04:35 PM
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I just want to say that I really appreciate the comments regarding recommended scheduled maintenance versus the true maintenance schedule that is shown in the owners manual. I see that the bottom line is the dealers just want to make some money. So if you have extra money to throw around, just give it to the dealers. They will be very happy to take your money. As for me, I will follow only the owners manual and not the recommend maintenance list that comes from the dealer. Thank You
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#9 (permalink) Old 12-01-2013, 11:24 PM
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Originally Posted by Mr Mint View Post
I just want to say that I really appreciate the comments regarding recommended scheduled maintenance versus the true maintenance schedule that is shown in the owners manual. I see that the bottom line is the dealers just want to make some money. So if you have extra money to throw around, just give it to the dealers. They will be very happy to take your money. As for me, I will follow only the owners manual and not the recommend maintenance list that comes from the dealer. Thank You
Just like those quick lube or similar garages that want to do 40+ point inspections. If they can't find any problems, they have been known to create problems or simply lie about a problem in order to do repairs that are not needed. Our last car had a stainless steel exhaust system and was like new, yet one oil change shop tried to tell my wife that she needed a new exhaust system because it's all rusted. I told her to leave that shop without letting them touch anything, and then I called the manager to let him know that they lost a customer over something as stupid as that.
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#10 (permalink) Old 12-02-2013, 08:51 AM
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Originally Posted by Mr Mint View Post
I just want to say that I really appreciate the comments regarding recommended scheduled maintenance versus the true maintenance schedule that is shown in the owners manual. I see that the bottom line is the dealers just want to make some money. So if you have extra money to throw around, just give it to the dealers. They will be very happy to take your money. As for me, I will follow only the owners manual and not the recommend maintenance list that comes from the dealer. Thank You
you still haven't told us where you are located
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