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Hey SBP, sorry to hear about your issue. I will tell you I had a similar issue with my Hyunday Santa Fe. The engine would cut out briefly, stutter etc. I had taken it to my local dealer as well with no results. Finally I had to wait till it got bad enough till something would show up in the codes. My issue was the coil pack going bad. Once they replaced that all was well. Hope this helps...
Sbp is having WAY to many things go catastrophically wrong to make it a coincidence. I am thinking that he is a Troll just making the Sorento look bad and in a semi-believable way as it is. Which is to say not really in my opinion. He takes some things that have been reported here and such and combines them together and adds a few other things and viola we have his trolls.
That is hilarious that I would be accused of being a troll. I said I would consider buying another one and really liked my car, so no, I'm not some anti-Kia crusader. In fact my brother, who lives in MN -just like my accuser - bought a 2012 Sorento based on my rec. I also filed NHTSA complaint last week with my name and VIN, feel free to check it out. I just want my car diagnosed and fixed.
So here is the update. I took it to dealership last Thursday. They asked mechanic to take it home for night bc he has a long commute and they wanted to duplicate the problem. He had it wired up to a computer - which they tried once before. Of course the car didn't exhibit the problem. So I gave them permission to have him drive it all weekend. Meanwhile Elk Grove Kia has been nice enough to keep me going in a Camry rental while they figure it out.
Late Monday they left me a message saying they duplicated the problem and ordered parts - which arrive Wednesday. I will call Tuesdaynto see what they found and what parts they ordered - I'm just glad they found something. I will share details when I find out. Happy to share my service records with the wing-nut conspiracy theory people too!
Here's hoping they found the problem..
I don't think you are a "troll" but your filing a complaint with the NHTSA won't get you anything more than trouble with KIA. As you said you gave your name and VIN...
KIA corporate and the dealer can ALSO see your "complaint" just as easily as anyone else and it could have an adverse effect on their attitude towards getting it repaired.
A Google search on just the VIN should bring it up easily. I have searched VINs on salvage cars to find who could buy a car for me "salvage" because my state won't allow me to buy them directly...
You may have a valid complaint BUT you should wait until ALL attempts to repair the car under it's warranty have been tried.
Just some thoughts...
New update. Dealer duplicated problem while it was hooked up to computer - finally! Misfiring on #1 cylinder noted w/o error code, they want to replace spark plug and coil pack. They also noted problem w/ electronic throttle body and will replace that too. Hopefully this is the ticket. I won't know for a couple of more days as they will probably send it home w/ mechanic again after the fix to monitor it.
Ding ding ding to Boyd for suspecting the problem was coil pack related.
Could not care less if NHTSA report makes Kia grumpy. I've got an enforcrable warranty. If they fix it, great - I've got my car back. If they can't, they will have to buy it back under the law and have to disclose the problem to a buyer - so I'm glad the problem would be findable by google search. It simply isn't safe if unfixed and I wouldn't feel good about someone else taking it on. Hell, I'm grumpy too - several visits w/o a loaner car, and being told "we can't duplicate it, it's safe, just keep driving" kind of sucked the last few months.
Seems as though the dealer is actually really trying to make good on the vehicle. Particularily since the problem was not consistant and there were no original trouble codes indicated, which is normally the basis for initial trouble shooting. Since it is a 2010, recommend that they make sure all the TSBs related to the VIN have been done as well.
Dealer replaced coil pack, spark plug and electronic throttle body and thought car was good to go. Theybwere wrong. Nothinghas changed- exact same problems noted. Car disconnects from cruise control w a jerking motion, and if not in cruise control mode still experiences same sudden loss of power and drop in rpm's.
The dealer tried diligently to fix it - kept car for a week and put 500 miles on it while hooked up to computer. They gave me a loaner the whole time. I have no beef w them but this isn't getting better after 5 or 6 service attempts and I give up. I'm calling Kia customer care to see about them buying back my vehicle or replacing it. I can't believe nobody else has experienced these symptoms - uggghhhh.
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