Typical Dealer Experience (?)

[spongebob218]

Originally Posted by NC-Sorento

Thanks for the good replies. I apologize for not responding sooner -- I was gone for a day.

The irony of my "rant" is that I was perfectly happy having the dealership maintain the vehicle. In fact, I would have preferred having them do it and they were always good to get it done and out for the first year. The $40 wheel rotation is the only reason I took it elsewhere. To have the same guy rebuke me for taking it elsewhere....admittedly I got pretty upset at him, especially since all I was doing that morning was picking up my rebate. I also have a Toyota and Toyo has rotated the tires for free, so that $40 just seemed like a steep up-sell gimmick. The "I'm 60 and I know life better than you" business just solidified my impression. Anyway, because of that encounter I'll likely not purchase another vehicle there and continue taking my chances having the oil changed/tires rotated elsewhere. If there's a warranty issue they won't honor, that'll be it for KIA for me. Which is really too bad since I like the vehicle -- but there has to be a good relationship as well. I've gotten such honest and stellar service at the other shop and the Toyota dealership -- maybe I've been spoiled by it.

You have every right to be upset at the dealer, but don't hold their actions against Kia itself. Maybe call the Kia customer hotline and relay your experience.

[NC-Sorento]

Originally Posted by spongebob218

You have every right to be upset at the dealer, but don't hold their actions against Kia itself. Maybe call the Kia customer hotline and relay your experience.

Yes, yes -- true. I do not. It's only because there are just 2 KIA dealerships close by and this one is the one that's the most convenient by a long shot. But if they didn't honor an honest warranty issue I doubt I'd go out of my way to purchase another one. On the other hand, I could understand it if someone damaged the vehicle.