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Wow! What are you going to demand when you have a really serious problem? Yes, the dealer, not unusual, did not check the part before you brought the car in for the warranty repairs. Maybe a mistake, definitely inconvenienced you, but if incorrect in their parts catologue, then, s+++ happens.
Warranty does not require complete replacement except when absolutely needed. The warrranty agreemnt is an interesting read. But, then again, KIA Hdqtrs seems to try to do their best to make their owners happy.
Wow! What are you going to demand when you have a really serious problem? Yes, the dealer, not unusual, did not check the part before you brought the car in for the warranty repairs. Maybe a mistake, definitely inconvenienced you, but if incorrect in their parts catologue, then, s+++ happens.
Warranty does not require complete replacement except when absolutely needed. The warrranty agreemnt is an interesting read. But, then again, KIA Hdqtrs seems to try to do their best to make their owners happy.
The op it totally right he should not have to deal with all this BS on a new vehicle. When Kia starts to get there quality control issues taken car of then they will be a force to be reckoned with but until then you should not have to expect failures on a new $30000+ vehicle. Also the dealers seems quite incompetent, common sense would dictate checking parts number on arrival and before repair. I would be quite pissed myself.
Good Luck
If it was me I would voice my complaints and let them know they have one chance to make it right or I would just go somewhere else.
Drives: 2011 Kia Sorento EX V6 AWD & 2010 Hyundai Sonata SE
Gallery:
0
I gave up on my dealer when my Service Advisor told me my injectors were what was making the clatter on coldstart. Sorry bud, this isn't a diesel or Direct injected engine.
Let's see, how about $55K jags that had to have a new transmissions in 5K miles, Jeep same same, toyota recalls nissan recalls, don't even start with GMCs and their heater blower problems. See, when you buy a vehicle it does not mean that you get perfection regardless of the price you paid.. or Lambos and Ferraris would never break down. It appears that there might be a problem with the back heaters since they said KIA was backlogged, but they are coverning it under full warranty and not arguing with you about the repair. Seems a mistake was made, that's life. Take a breath. But be careful what you wish for if you plan to switch dealers. You probably have about 8-10 in your area, a decent selection though some miles between them. If you plan to switch, may want to first look into their service department. Many KIA dealers were originally used car dealers before KIA became popular in the last 3 years, when buyers were only interested and bought for their cheap price, so beware of small, service department with tec support reliant on division support than with experience.
The op it totally right he should not have to deal with all this BS on a new vehicle. When Kia starts to get there quality control issues taken car of then they will be a force to be reckoned with but until then you should not have to expect failures on a new $30000+ vehicle. Also the dealers seems quite incompetent, common sense would dictate checking parts number on arrival and before repair. I would be quite pissed myself.
Good Luck
If it was me I would voice my complaints and let them know they have one chance to make it right or I would just go somewhere else.
Received a call back from dealer yesterday. They have ordered an entire new seat back. Should be in sometime this week or next week. Will post more once it has been installed.
The seats don't heat the back just where your bum is. The a close look at the heated seat button and you'll see that it shows the bottom of the seat. The sucks but, better then nothing.
The seats don't heat the back just where your bum is. The a close look at the heated seat button and you'll see that it shows the bottom of the seat. The sucks but, better then nothing.
Actually, both front seats have a heater in the seat cushion as well as one in the seat back cushion. I have seen this in person, at the dealer, with my driver front seat sitting completely dismanteled on a cart. Not a pretty site when the cover is off, and the guts (air cooler, heater, airbag, etc) of the seat are all torn apart! The heater element is about 8''x 8'' square...and about the thickness of a paper napkin.
So, therefore they are ordering me a new seat back since they cannot seem to locate nor get the correct part to fix the defective seat back heater.
Received a call back from dealer yesterday. They have ordered an entire new seat back. Should be in sometime this week or next week. Will post more once it has been installed.
The new seat back finally arrived and was installed, so I picked up the Sorento this afternoon after 10 days in the shop.
Both the seat bottom heater and the seat back heater are both working properly now.
My dealer came through after some back and forth. But I do have to say though, Kia's (not the dealer) parts support service leaves a lot to be desired. Their lack of documentation, incorrect parts numbers, inability to locate parts, etc. makes me wonder how they may handle a really serious problem.
My 2012 Sorento has a failed drivers seat heater and I have been waiting over 2 months for a replacement part to be shipped from Korea. Apparently in Ontario there is a back order of 60+ but no parts have left Korea as of this date. No wonder they give you a 5 year warrenty on these cars, the parts have to hand delivered from Korea. The dealership seems totally useless in getting these parts rushed in and by the time the replacement parts arrive, summer will be back. Then I will not need the butt heater.
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