Join Date: Sep 2011
Location: Toronto, Ontario, Canada
Drives: White 2012 SX AWD
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Finally, all done. Looks factory so I'm happy. Insurance covered OEM windshield replacement and I paid the deductible.
I went through a Kia dealer to make sure it was back to factory condition and had recourse if I wasn't satisfied.
Arrived at the scheduled appointment time but glass tech was not available until later to start the work. They called him when I arrived. I was going to wait but it would be too long since the tech wasn't there yet. I thought making the appointment meant that's when they were going to start?
When the new windshield packaging was opened, they found the glass was broken. Does this kind of stuff happen to anyone else? You'd think they would check it before shipping and after receiving the part, for quality control...especially when it's for a scheduled appointment. They called for "emergency" next day part delivery and it arrived the next day. If they could get a windshield the next day, why did I have to wait a week? I had to reschedule another appointment to install 3m paint protection film because of the unexpected delay. They gave me a free loaner...Mazda 3, probably from a "sister" Mazda dealer.
Had a migraine after I was told about the broken replacement windshield...still feel like carp. They didn't call me to keep me up to date. Only when I called back to check on progress about an hour before I was scheduled to pick it up was I told. Same thing today...I had asked to be called and kept informed. I had to call. I called first thing to make sure glass had arrived and car was being worked on. I called a couple of hours later to ensure it was complete and no issues had come up. It's happened before, if you don't call or keep on them, they'll work on some other car.
Am I asking too much when I ask for a phone call to be kept informed of progress? The customer is going to call anyway. They have dedicated people to keep on top of the service being done. I don't think I'm asking for too much for calls to be kept up to date and I don't think they are so busy that they can't make time to call. It was interesting that when I phoned the last time, while talking to one service rep the other one was trying to call me. When paying, they didn't know how to handle me paying only for part of the bill and insurance paying for the remainder...you'd think they deal with insurance companies all the time.
Sorry about the long post and the complaining. It's back to factory condition so I'm satisfied.