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Well I took my Sorento in for the 30,000 mile check-up and was told by the dealer I had to have the transmission fluid changed. I told them the information I had from Kia said it was not required. The dealer said it was and if I didn't my warranty would be voided on the transmission. So I let them do it.
The next week I called Kia directly and they said IT WAS NOT REQUIRED and only do the items listed in my documentation to keep my warranty up to date. They were not able to refund my money because all dealers are independently owned, but they did give me a contact at the dealer.
So after talking to this contact for 15 minutes they finally agreed
to refund my money. A dealer giving back money,,,,, that might be a first
Well, if they refuse to learn about their products, maybe being forced to give away free services will prompt them to read the literature Kia provides them with. They're not getting any sympathy from me.
You might want to change dealerships if there's another conveniently-located one. I don't deal with these know-it-alls that end up knowing nothing.
I have to agree. Have not had any work done at my dealer yet -- only 2k on the odometer-- but already am favorably impressed with the service manager. He took the time to talk to me about the pros and cons of an early oil change, said most of his customers are on a 3,750-mile interval due to DC stop-and-go traffic but told me he had no trouble stretching that to 7,500 with full synthetic, etc. In other words, he knew his stuff and talked to me as if I were an intelligent adult. Lots of dealers could learn from him.
Well I took my Sorento in for the 30,000 mile check-up and was told by the dealer I had to have the transmission fluid changed. I told them the information I had from Kia said it was not required. The dealer said it was and if I didn't my warranty would be voided on the transmission. So I let them do it.
The next week I called Kia directly and they said IT WAS NOT REQUIRED and only do the items listed in my documentation to keep my warranty up to date. They were not able to refund my money because all dealers are independently owned, but they did give me a contact at the dealer.
So after talking to this contact for 15 minutes they finally agreed
to refund my money. A dealer giving back money,,,,, that might be a first
If he does not know the product well enough to know the fluid change intervals, are you sure he put the right fluid in? Just a thought.
If he does not know the product well enough to know the fluid change intervals, are you sure he put the right fluid in? Just a thought.
The service writer that dosn't know what he was talking about...he does NOT tell the thech what fluid to put in any Kia. He sells the job, (not needed in this case) hands the paperwork to the tech, and the tech does the rest. No reason to make the OP, worry about the correct fluid.
This service department has probably sold unrequired maintenance to customers for years and I doubt if this will stop them. Just remember, the service writers job is to sell service and most of them don't really have any clue what the recomended service intervals are.
Not sure which type of fluid change was done ,,,,, but I can say it cost $228.00.
The bottom line here is to just follow the recommended Kia maintenance. They will be the ones paying for future warranty work if required. Also if the fluid change was presented as "WE RECOMMEND" and left to me to decide if I want it or not this would have been a totally different issue.
Kia corp. was very adament saying the transmission was sealed and the fluid only needed change as per the maintenance schedule in my glovebox documentation......
Well at least we have one thing in common, I also had a Rodeo. I was able to put 225,000 miles on that sealed transmission by doing the mfg schedule. It was still shifting great when I traded it in.
Just a note to your reply......if the dealer changed my tranny fluid every week at 100,001 miles any repair would still be my dime.
P.s. My Caprice had over 325,00 miles, My LaBaron had over 190,000, My Gran Fury had over 215,000 and none of them needed transmission work other then the mfg recommendations.
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Transmission Fluid Change at 30,000 Miles
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