DEVASTATED engine blown...kia won't fix under warranty - Kia Forum
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post #1 of 215 (permalink) Old 08-22-2014, 03:48 PM Thread Starter
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Thumbs down DEVASTATED engine blown...kia won't fix under warranty

need some major help,

my sx is 2011 and barely 45k miles on it and the engine gave gave up, rattled like hell, lost all power and torque. Only had it 17months

Here's my story...last year changed the oil at a 3rd party around 33k, they said i had an oil leak so took it to kia 3 subsequent times because they couldn't fix the leak properly...so 4 sets of new oil in this last year, 3 under warranty due to the repairs.

Had the car towed to them, they said they HAVENT actually taken the engine apart to see what caused it to fail and are ASSUMING that is was a clogged up oil filter!!! surely impossible after all those changes of oil within 12k miles?! so they are blaming me for lack of maintenance that they won't replace the engine under warranty and then they said they don't change the filter when they emptied and redone the oil...i maybe a woman but i know about cars and what dumbarse changes oil without a new filter in those 3 times?

I am going mad...this is our main car, and with 2 very young kids, we don't have the money to spend what, nearly 5/10k on an engine in a 3yr old car.....especially after spending 25k on what we thought will be a super reliable car with that warranty

Someone help?! hopefully im not the only one thinking wtf?


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post #2 of 215 (permalink) Old 08-22-2014, 04:06 PM
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It sounds as they neglected to do proper maintenance of your property doing oil changes without filter changes.
Essentially, that may have worsened the issue and caused the failure.

Tell them they have to fix it and give you comparable free rental for duration of repairs or you won't have any choices but take legal action against them - the dealer and KIA USA.
And do speak with a lawyer in the mean time.
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post #3 of 215 (permalink) Old 08-22-2014, 04:22 PM Thread Starter
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exactly our thinking ceezer...we've already told them this, and rang customer services but they are sticking to their guns.....our next step is the letter to them to fix it before we pursue legal action...

i've got their loaner car still, will refuse to give it back until my car is fixed

i just can't believe this can be happening it's still sitting in the same place the tow truck left it...and that the monkeys haven't bothered to find the real cause! the service guy who rung us (a sexist pig: thats another story) just thinks we are just some stupid randomers....we asked for a technical analysis but all he could say was 'we turned it on, it went bang' i mean REALLY?!

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post #4 of 215 (permalink) Old 08-22-2014, 04:57 PM
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I would heavily suggest that you get an independent mechanic to be present when they tear down the engine and get photographs as it happens...
Tell them he's there to protect your rights.... Also contact KIA Motors of America about the problem and make sure they know you will be recording the tear down...

DON'T get an attorney involved with your car right now....As you will back them into a corner and they WILL refuse to go any farther with the car.... It's OK to tell them that you WILL get you attorney involved "if" they don't repair the car (but only "if" they refuse the repair)...

They will be EXTRA careful on the tear down and won't be able to change any items that might support their case of "No Warranty".... If they find there is nothing to support their claims they will have to repair the car...
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post #5 of 215 (permalink) Old 08-22-2014, 06:14 PM
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Originally Posted by DaniMoose View Post
need some major help,

my sx is 2011 and barely 45k miles on it and the engine gave gave up, rattled like hell, lost all power and torque. Only had it 17months

Here's my story...last year changed the oil at a 3rd party around 33k, they said i had an oil leak so took it to kia 3 subsequent times because they couldn't fix the leak properly...so 4 sets of new oil in this last year, 3 under warranty due to the repairs.

Had the car towed to them, they said they HAVENT actually taken the engine apart to see what caused it to fail and are ASSUMING that is was a clogged up oil filter!!! surely impossible after all those changes of oil within 12k miles?! so they are blaming me for lack of maintenance that they won't replace the engine under warranty and then they said they don't change the filter when they emptied and redone the oil...i maybe a woman but i know about cars and what dumbarse changes oil without a new filter in those 3 times?

I am going mad...this is our main car, and with 2 very young kids, we don't have the money to spend what, nearly 5/10k on an engine in a 3yr old car.....especially after spending 25k on what we thought will be a super reliable car with that warranty

Someone help?! hopefully im not the only one thinking wtf?
Is it possible for you to post scanned copies of the work orders for the leak repairs done under warranty - this might gives us a better idea of what course you should take.

Depending on where the oil leaks were, they may have merely fixed the oil leak without changing the oil, and if so they would not perform a lube service if you did not ask for this and authorise them to do the service, and in that case they may have grounds to refute warranty.

A lot depends on what is written on the work orders.

A word of advice when you eventually get it repaired, avoid the risk of using third party oil filters - there's many non-OEM filters that do not work in these vehicles.

Quality and not quantity counts.

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post #6 of 215 (permalink) Old 08-22-2014, 06:37 PM Thread Starter
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The repairs were done on the oil seal of the oil pan itself...they expressly told me that in order to do these repairs they'd have to drain the oil and put new oil in. The guy i prefer to deal with at the dealership (the non sexist) was shocked himself the other day when we had to provide proof of that initial oil change last year...he said to the service manager 'i see 3 clear oil changes on here, enough for a warranty repair, don't you?'..that's when he said they wouldn't have included an oil filter as it was they were warranty repairs!!! You could see that even he was as shocked as we were, but didn't say anything

The last 2 times they kept my car in for 3 days then over a week to do them. Oh, and the fact they wanted proof of the 1st oil change was because on the receipts of 2 of the repairs, they didn't write oil change on them

We have only spoken to a lawyer for now, only planning on including him as a last resort.

In terms of the independent mechanic...where do i find a decent one? Only been in the country nearly 2 years and can't think of where i can find one dependable enough to trust to take an engine apart

Has anybody got the warranty info for our model? In our research, we read that on the latest model ANY oil changes would be performed with a new oil filter....i'm hoping this info means they'be shot themselves in the foot and they don't expect anybody to take any action?!
If the cause is the oil filter (which i highly doubt under the circumstances) could it be crap from when they tried to do these repairs?
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post #7 of 215 (permalink) Old 08-22-2014, 07:01 PM
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If each and all oil filters that went on the car were KIA ones, they have bypass built into filter, even if filter is plugged up the oil (unfiltered) would still circulate thru engine.
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post #8 of 215 (permalink) Old 08-22-2014, 07:08 PM Thread Starter
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it was definately a kia specified oil filter from a chain type 'oil changer' lol...i had to pay extra because kia filters are different to regular ones (or so i was told)

Is it worth going to take a look at my car and take photos of the filter in it, aswell as oil levels, engine bay etc....im so worried that they may 'tamper' with the evidence or some such. I feel stupid for thinking it but considering what has happened so far, i don't think it'll surprise me,

Loved my car so much, but i have definitely gone off KIA in all this malarkey
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post #9 of 215 (permalink) Old 08-22-2014, 07:32 PM
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Originally Posted by DaniMoose View Post
it was definately a kia specified oil filter from a chain type 'oil changer' lol...i had to pay extra because kia filters are different to regular ones (or so i was told)

Is it worth going to take a look at my car and take photos of the filter in it, aswell as oil levels, engine bay etc....im so worried that they may 'tamper' with the evidence or some such. I feel stupid for thinking it but considering what has happened so far, i don't think it'll surprise me,

Loved my car so much, but i have definitely gone off KIA in all this malarkey
There are widely reported problems using those non-OEM filters.
"kia specified oil filter from a chain type 'oil changer'" - those are non-OEM

It sure is worth going there and take your time recording things like the filter installed, the oil level on the dipstick and colour of the oil etc.

The fact that you don't have a written record of servicing and specifically oil and filter changes, puts your claim at risk.

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post #10 of 215 (permalink) Old 08-22-2014, 07:46 PM Thread Starter
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but surely even oem filters will not crap up that quickly?

We checked the obvious things when the car died...the oil level was still above the 2nd dimple and normal color/consistency!
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