Join Date: May 2009
Location: Columbus, Ohio
Drives: 2008 Kia Sorento
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If their advertised price was for an oil change at $35 that should be the price PERIOD. There should not have been an extra charge for the filter and certainly no extra labor charge. The exception would be if they also said that certain vehicles may cost more (light trucks and SUV's are often mentioned). Unfortunately it is now after the fact and fighting for a refund is a lot more difficult than arguing about the initial bill.
Your only recourse at this point is to contact the local consumer protection agency and document their quoted price vs. what you paid. Do you have a consumer advocate at the local TV station?? A letter to Firestone may also help.
I regularly go to a service company who advertises $16.95 oil change and tire rotation. They always charge me $5 extra beccasue I have one of their "exception" vehicles, the Sorento.--But they tell you that up front on their coupon. Ditto with my wife's Honda. Her model doesn't fall in the standard category (even at the Honda dealership).
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