Originally Posted by marcuslycus
If their advertised price was for an oil change at $35 that should be the price PERIOD. There should not have been an extra charge for the filter and certainly no extra labor charge. The exception would be if they also said that certain vehicles may cost more (light trucks and SUV's are often mentioned). Unfortunately it is now after the fact and fighting for a refund is a lot more difficult than arguing about the initial bill.
Your only recourse at this point is to contact the local consumer protection agency and document their quoted price vs. what you paid. Do you have a consumer advocate at the local TV station?? A letter to Firestone may also help.
I regularly go to a service company who advertises $16.95 oil change and tire rotation. They always charge me $5 extra beccasue I have one of their "exception" vehicles, the Sorento.--But they tell you that up front on their coupon. Ditto with my wife's Honda. Her model doesn't fall in the standard category (even at the Honda dealership).
Thanks, I too feel that if an oil change is advertised for $35(before coupon) then that should have included the oil filter and labor. Especially since I told the manager the day before when I made the appointment that the last time I had my oil changed (at walmart) that they had to go out and get an oil filter because the filter was changed for my car midway through the year of 2007. He said he would check on it. Whats messed up is that walmart only charged me $25 because it took them 2 hours because they had to go get the filter! I did not take it back to walmart this time because several people said I should not use walmart for auto service. So I ended up getting charged almost double. I really think that it is because I am a female that Firestone took advantage of me. I am going to write Firestone and the consumer protection agency. And yes we have what is called 6 on your side here in Columbus, Ohio, I will contact them if Firestone does not man up.
In the future should I just take my car to the dealer for oil changes and other maintenance?? Thanks so much for your help, I really appreciate it