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#1 (permalink) Old 09-15-2009, 06:49 PM
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Default Did I get ripped off?

Can someone tell me if I was taken advantage of by Firestone please?
I took my 2008 Sorento in for an oil change, they charge $35 and I had a $10 0ff coupon. When I picked up my car they told me that the oil filter for my car was not available in any auto parts store, so they had to go to Kia to get one.
I ended up being charged $47.36 after my coupon. They charged me $16.88 for my filter and $9.99 for labor on top of the $25(after coupon). I thought labor would be included in the price of the oil change. Can anyone tell me if this sounds right?? Thanks!
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#2 (permalink) Old 09-16-2009, 10:54 AM
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Kia Suggested Retail Price On The Oil Filter Cartridge Kit Is 9.58. I Would Imagine They Bought It From Kia At A Discount Also. Kps
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#3 (permalink) Old 09-16-2009, 12:11 PM
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According to this labor charges in the amount of 6% will be added to invoices over $30 so it is to their advantage to make sure the invoice is over that amount. It also states "Most vehicles". They have a lot of outs associated with this coupon. After reading it I wouldn't use it.
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#4 (permalink) Old 09-16-2009, 12:18 PM
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#5 (permalink) Old 09-16-2009, 01:11 PM
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If their advertised price was for an oil change at $35 that should be the price PERIOD. There should not have been an extra charge for the filter and certainly no extra labor charge. The exception would be if they also said that certain vehicles may cost more (light trucks and SUV's are often mentioned). Unfortunately it is now after the fact and fighting for a refund is a lot more difficult than arguing about the initial bill.
Your only recourse at this point is to contact the local consumer protection agency and document their quoted price vs. what you paid. Do you have a consumer advocate at the local TV station?? A letter to Firestone may also help.
I regularly go to a service company who advertises $16.95 oil change and tire rotation. They always charge me $5 extra beccasue I have one of their "exception" vehicles, the Sorento.--But they tell you that up front on their coupon. Ditto with my wife's Honda. Her model doesn't fall in the standard category (even at the Honda dealership).
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#6 (permalink) Old 09-17-2009, 10:11 AM
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Originally Posted by marcuslycus View Post
If their advertised price was for an oil change at $35 that should be the price PERIOD. There should not have been an extra charge for the filter and certainly no extra labor charge. The exception would be if they also said that certain vehicles may cost more (light trucks and SUV's are often mentioned). Unfortunately it is now after the fact and fighting for a refund is a lot more difficult than arguing about the initial bill.
Your only recourse at this point is to contact the local consumer protection agency and document their quoted price vs. what you paid. Do you have a consumer advocate at the local TV station?? A letter to Firestone may also help.
I regularly go to a service company who advertises $16.95 oil change and tire rotation. They always charge me $5 extra beccasue I have one of their "exception" vehicles, the Sorento.--But they tell you that up front on their coupon. Ditto with my wife's Honda. Her model doesn't fall in the standard category (even at the Honda dealership).
Thanks, I too feel that if an oil change is advertised for $35(before coupon) then that should have included the oil filter and labor. Especially since I told the manager the day before when I made the appointment that the last time I had my oil changed (at walmart) that they had to go out and get an oil filter because the filter was changed for my car midway through the year of 2007. He said he would check on it. Whats messed up is that walmart only charged me $25 because it took them 2 hours because they had to go get the filter! I did not take it back to walmart this time because several people said I should not use walmart for auto service. So I ended up getting charged almost double. I really think that it is because I am a female that Firestone took advantage of me. I am going to write Firestone and the consumer protection agency. And yes we have what is called 6 on your side here in Columbus, Ohio, I will contact them if Firestone does not man up.
In the future should I just take my car to the dealer for oil changes and other maintenance?? Thanks so much for your help, I really appreciate it
Rita
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#7 (permalink) Old 09-17-2009, 10:16 AM
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Thanks to all that took the time to reply to my post. I really appreciate your help. This being my first brand new car that I own outright, I would like to take care of it so that it last me a long time! And since I know pretty much nothing about cars this forum has been a great help thanks to people like you!
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#8 (permalink) Old 09-17-2009, 10:23 AM
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Thanks! This is what I am talking about when I say these forums are so helpful
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#9 (permalink) Old 09-17-2009, 10:26 AM
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Originally Posted by KIAPARTSOURCE View Post
Kia Suggested Retail Price On The Oil Filter Cartridge Kit Is 9.58. I Would Imagine They Bought It From Kia At A Discount Also. Kps
Yea and Firestone charged me $16.88. I think the $9.99 they charged for labor was for them having to drive to Kia to get the filter. This is unbelievable. I guess you live and learn
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#10 (permalink) Old 09-17-2009, 11:17 AM
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This may sound like anarchy around here but --- the typical KIA dealer is not the place to go for maintenance other than warranty work and the typical new car woes. The dealers I went to in Fort Lauderdale and Phoenix were great. The ones out here in Las Vegas *SUCK*. When it comes to routine maintenance your local mechanic, be he independent or Walmart like you mentioned is just as good for fluid changes, batteries, general diagnosis. You were probably taken advantage of by Firestone and writing them may help get a satisfactory resolution.
-M-
Today's Thought:Sometimes the best solution to morale problems is just to fire all of the unhappy people.
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