High Frequency/Pitch Sound and Rant, Sorry - Kia Forum
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#1 (permalink) Old 01-06-2008, 08:42 PM
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Cool High Frequency/Pitch Sound and Rant, Sorry

Hi Everyone,

Hope you all had a good Christmas/New Year.

So, there's this weird high pitched or high frequency sound that comes from the back of my 07 Sorento 4x4. It's really weird, it doesn't do it all the time, just sometimes when I'm accelerating. My wife's always heard it, and I just now started hearing it... (I actually had to sit in the back seat before I ever heard it).

Also, just to share....

A couple weeks ago we took the Sorento in because the Passenger Air Bag sensor wouldn't register my wife when she sat in the seat - so the replaced something, I'm not sure what, gave me a Rio to drive in the meantime. Anyway, so I get the Sorento back and the cloth seat on the passenger side is all bubbled up and nasty - like the seats get in old weather worn cars. So I ask them to fix it before I take possession of the car - well they can't, it'll take a couple hours and they just don't have time today. Fair enough, so I make an appointment for this Saturday at 1 PM to have it fixed.

So at 12:45 on Saturday I show up with my Sorento to have it fixed, and our "Service Team Manager" (Not the full blown Service Manager) looks at us and is like "I can't do that today, I don't have the people. I can maybe Squeeze you in before Five but I can't promise anything."

WTF?

So I say "So.... what was the purpose of making an appointment?"

And he gets all defensive "Well, Keegan was the gentleman who made the appointment and he just doesn't know how short handed we are on a Saturday (note: Keegan's badge says "Senior Service Tech, I noticed last time I was there) and I don't know *what assumptions you are under*.

That ticked me off. So I very heatedly, (I was sick and kind of lost it though I didn't really mean to) say "I'm not under any assumptions, *you're* people made an appointment for me to have this issue that *you* caused fixed at 1 PM today and now you're telling me that you can't keep the appointment. And no I *don't* want to *borrow* your crappy (I think I used a different word) Rio for a few days while I'm paying $400 a month to drive a Sorento. If you can't fix it now and need to keep it fine but someone had better get me a new Sorento to drive while you're working on it because you guys have had *mine* for a quarter of the time I've owned it (True, I added it up) and to be honest I'm pretty sick of paying for a truck I never drive. Unless of course you want to reimburse me $100 of my car payment."

That changed his tune.

The thing is, I didn't want to do that. I mean, I made an appointment and was told "yeah bring it here on such and such day at such and such time and we can have it ready in a couple hours. It just ticked me off that I was told that didn't even matter and then told that "I was under an assumption".

I mean seriously?

I love the Sorrento, and I really like the sales team I bought it from but geez, I really *hate* the (that) service guy.

{sigh} why do people make it hard?
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#2 (permalink) Old 01-06-2008, 09:33 PM
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Unfortunately it's like that at many dealers. KIA and every other dealer I've been to. It's crazy how getting the right person who knows WTF is going on can make a HUGE difference. I had a similar experience with our Sedona that was less than 24 hours old. Some times you just have to be "that guy" that gets mad so you don't get taken advantage of.

I say good work!
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#3 (permalink) Old 01-07-2008, 12:26 AM
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Yeah, I hear you, but Good Grief.

At this point I was just looking for someone to take responsibility for thier own actions. I mean, I get that there's less staff on a Saturday, but that's not my problem. Hire more people, or don't make appointments for Saturday. Seems simple to me!
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#4 (permalink) Old 01-07-2008, 11:56 AM
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That's your problem. Your expecting thing to run logically
and make sense. Silly person. LOL. If you want things to make sense you have to live in their world. Frankly that would drive me crazier than I am already. I feel your pain and frustration. I avoid the dealer like the plague. Most people don't understand that the person behind the counter is there for eight hours. Their not going anywhere soon. You on the other hand have other things to do and places to go an don't want to hang around there any more than you have to. So they are not going to be sympothetic to your time issues.
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#5 (permalink) Old 01-07-2008, 02:18 PM
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I also hate dealing with the service dept. Thats the best thing about when I owned a Saturn, they would bend over backwards to satisfy the customer, and after every service they would wash the car and give you a survey card to send in to Saturn.

Also, why dont alot of these dealerships try and make the waiting area more comfortable, and practible. Like how bout comfortable furniture, internet access, coffee station, with donuts or snacks, TV with cable or movies.

sheeeeesh, all the overpriced services, and maint work, you'd think they would spend a little of that money to make the customer happy while waiting, or wasting time there.

Last edited by MJGALLUZZO; 01-07-2008 at 02:19 PM. Reason: spelling error
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#6 (permalink) Old 01-09-2008, 04:34 PM
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Quote:
Originally Posted by incubusjax View Post
Hi Everyone,

Hope you all had a good Christmas/New Year.

So, there's this weird high pitched or high frequency sound that comes from the back of my 07 Sorento 4x4. It's really weird, it doesn't do it all the time, just sometimes when I'm accelerating. My wife's always heard it, and I just now started hearing it... (I actually had to sit in the back seat before I ever heard it).

Also, just to share....

A couple weeks ago we took the Sorento in because the Passenger Air Bag sensor wouldn't register my wife when she sat in the seat - so the replaced something, I'm not sure what, gave me a Rio to drive in the meantime. Anyway, so I get the Sorento back and the cloth seat on the passenger side is all bubbled up and nasty - like the seats get in old weather worn cars. So I ask them to fix it before I take possession of the car - well they can't, it'll take a couple hours and they just don't have time today. Fair enough, so I make an appointment for this Saturday at 1 PM to have it fixed.

So at 12:45 on Saturday I show up with my Sorento to have it fixed, and our "Service Team Manager" (Not the full blown Service Manager) looks at us and is like "I can't do that today, I don't have the people. I can maybe Squeeze you in before Five but I can't promise anything."

WTF?

So I say "So.... what was the purpose of making an appointment?"

And he gets all defensive "Well, Keegan was the gentleman who made the appointment and he just doesn't know how short handed we are on a Saturday (note: Keegan's badge says "Senior Service Tech, I noticed last time I was there) and I don't know *what assumptions you are under*.

That ticked me off. So I very heatedly, (I was sick and kind of lost it though I didn't really mean to) say "I'm not under any assumptions, *you're* people made an appointment for me to have this issue that *you* caused fixed at 1 PM today and now you're telling me that you can't keep the appointment. And no I *don't* want to *borrow* your crappy (I think I used a different word) Rio for a few days while I'm paying $400 a month to drive a Sorento. If you can't fix it now and need to keep it fine but someone had better get me a new Sorento to drive while you're working on it because you guys have had *mine* for a quarter of the time I've owned it (True, I added it up) and to be honest I'm pretty sick of paying for a truck I never drive. Unless of course you want to reimburse me $100 of my car payment."

That changed his tune.

The thing is, I didn't want to do that. I mean, I made an appointment and was told "yeah bring it here on such and such day at such and such time and we can have it ready in a couple hours. It just ticked me off that I was told that didn't even matter and then told that "I was under an assumption".

I mean seriously?

I love the Sorrento, and I really like the sales team I bought it from but geez, I really *hate* the (that) service guy.

{sigh} why do people make it hard?
What was their fix for the hum/squeal coming from the Rear diff? I had a similar situation with with a sound that was kind of like tire hum from the Tractor trailer tires on the Highway....It happened around 60-65mph, and would stop when i coasted from that speed. My dealer here replaced the rear diff, but it made no difference. I still get the noise. I drove another EX Luxury they had on the lot and it also made the noise, just slightly lower in volume. They chalked it up to it just being a characteristic of the truck and since it wasn't making the truck dangerous to use, I just turn up the music............
I am curious as to what your service department said about it though........

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#7 (permalink) Old 01-11-2008, 11:33 AM
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I have the same problem. Most sorentos have this.It is air coming in the throttle body resignating and they don't have a fix for it.It is just annoying and won't cause a problem.

Last edited by sorento7; 01-11-2008 at 11:36 AM.
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#8 (permalink) Old 01-11-2008, 12:25 PM
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Quote:
Originally Posted by sorento7 View Post
I have the same problem. Most sorentos have this.It is air coming in the throttle body resignating and they don't have a fix for it.It is just annoying and won't cause a problem.
?? This post makes no sense to me either in respect of the generalisation ("Most have it") or in respect of the problem described by earlier posters.

Last edited by gee6; 01-11-2008 at 12:28 PM.
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#9 (permalink) Old 01-15-2008, 06:54 AM
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I just read a "Pit Stop" article on kia tech that mentioned a high pitch noise may be caused by an after market oil filter. I'm running aftermarket now and have the pitch. I did not have it prior to the aftermarket filter. I'll check next oil change when I install OEM and see if it goes away.
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#10 (permalink) Old 01-15-2008, 10:27 AM
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I really get pissed about service writers who give the dealership a bad name... They should fire the dam one who made the appointment in the first place. Anyone who has been in the business knows you cant do stuff like that during a saturdays. I have been in the business for over 10 years. That was just plain BS. I would go to the Service Manager and your sales manager tell them the problem and they should put you in a loaner car till it is fixed correctly at no charge to you. Some will even give you a demo. That is if your salesman is involved.
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