I have had a Sorento XE for 14 months, with 20k miles on the clock, and recently noticed excessive wear on the inside of the offside front tyre.
Even though I was told that it was not a warranty item and would be chargeable, I booked the car in for checking and wheel alignment with the local Kia dealer, from whom I had bought the car, reasoning that though they might be more expensive, I would get better service than a tyre fitters.
I agreed to deliver the car for around 0900hrs.(I was told they would need the vehicle for 2-3 hrs).
I turned up on the morning it was booked in (admittedly 30 minutes late), and was surprised to be told that the Service Manager had said that uneven tyre wear was quite normal on a 4x4,the implication being that no action was required - this without even looking at the tyre.
When I insisted that this was rubbish and that there was definitely something amiss. the guy on reception went back to the Service Manager, and came back saying that they would work on the car, but it wouldn't be ready until around 1400 - 1500hrs! Whilst accepting that I was 30 mins late, I remonstrated about this.The receptionist said that Kia allowed 2-3 hours for 4 wheel alignment (which was not what I'd actually asked for), and then,what was probably more to the point, that they had never done a wheel alignment on a Sorento before so didn’t know how long it would take.
When I said that I may as well have booked it into a tyre centre, he started rabbitting on that a tyre centre wouldn't have the correct tools etc
That was enough for me - I left the dealership, took the car to a nearby tyre centre, who, after confirmimg that they had the set up on their computer, carried out wheel alignment on the front wheels within 20 minutes. However, they said that the camber on the offside front was slightly off, but they couldn't see how to adjust it!
Has anyone else had problems with getting wheel alignment done properly on a Sorento?
And does anyone know...
Is there any truth in the statement that 4x4 tyres wear unevenly?
Do Kia really allow 2-3 hours for wheel alignment?
How do I get the camber adjusted - can anyone recommend a tyre centre that can do it?
And, is this common on Sorentos? I did over 46k mile in my previous 4x4 with never any need to get wheel alignment done.