I've always been partial to GM, particularly Chevy and this prejudice is founded in my love for auto racing. However, I am also interested in getting the most for my money and I have been very satisfied that my purchase of a new 2004 Optima was just that.
The problem you are describing is found in every brand and in almost all industries. It does not reflect on the mfg. in most cases. And it's been going on forever. Back in the late 60s my 68 Nova SS was stolen. Fortunately it was stolen by some kids and was not stripped of anything major. However, they did some body damage and stole the air cleaner, oil filler cap, floor mats, wheels and shift knob. It took the dealer where I bought it from well over 2 months to fix and return my car.
Problems/excuses given:
1. Because I could not get assurances from anyone at the dealer that I could just go to the high performance store and buy some chrome wheels, I had my original wheels chromed. At first they said they would do the same thing. After a month of no action, they went across the street to the hot rod shop and purchased off the shelf wheels.
2. It took them over a month to even start on the body work which was light to moderate at worst. Always told they would get on it soon.
3 After 2 months of no air filter, I started calling them every day and was told it was on order. I called a friend who was the parts manager at another Chevy dealer(same city) and asked if they still had the air filter they took off of his son's car and he said they did. I asked him if it was for sale and he said yes. I then went out to the dealer where my car was and asked again and again was told it was on order. I told the service manager that I knew where 2 of those air filters were in this city and he said I was crazy. I told him they had one on their showroom to which he naturally said they couldn't take one off that car. I said ok, "how about purchasing one from another Chevy dealer?" and he said of course. So I dropped my friends name and his jaw dropped. I told him, I expected to pick my car up the following day. And I did. This was not a Chevy problem, but a dealer problem.
While it's frustrating to be waiting on parts, especially when you know they should be available, we have to be careful in assigning blame.
When you say you are considering going back to GM or some other make over this kind of problem, you are blaming the wrong party. And you are taking a chance of running into the same kind of problem. If you had said, you didn't want to deal with that particular dealer again, that would have made more sense.
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