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Originally Posted by jliu34740
Schnauzer;
Since you work for KIA, have you read all the horror stories in this forum about reliability and poor dealer service problems posted by others in this forum? Do you have any answer on why this is happening and what's being done about it? I am a potential KIA carens buyer but not so sure anymore after reading these problem reports and more alarmingly, lack of good dealer service. I can probably deal with the poor resale value but not poor reliability. Convince me why I should buy a KIA.
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I am an executive officer at Kia HQ in Korea and have many reporting to me about good and bad things. First place there are only 87 active posters on this Kia forum. Few horror stories but still valuable to know about. That is a small sampling with most enjoying their Kias and few vocalizing bad dealer service. Complaints are always are louder than compliments in this sort of public forum. We have thousands of dealers world wide. Only a small number give us heartburn and those that continue don't last. Either they give up trying to sell and service cars or we force their termination. For you to think that it is a widespread problem for Kia, you haven't looked at other forums for our competition. People complain about BMW, VW, Honda, Toyota, you name it brand and their dealers.
I am not here to convince you to do anything you don't want to do. I am not here to be a punching bag for a few bad eggs. My staff is here to monitor trends for me. We do background verification on some cases and not surprisingly when we do that the poster stops posting as we have uncovered a fake or someone who is telling half truths about their situation. Some incidents have been resolved at the regional level with the dealer in question being the hero with the customer. That is the way we like to see things done -- the dealer first takes care of his/her customer when doing so falls within guidelines. With things don't, the dealer moves it up to regional or the customer calls customer service and it gets attention.
All in all I am pleased with what Kia and Hyundai are doing to win the minds and hearts of the buying public. We cannot please everyone. Buy what fits your purse and your desires is always best. Our product gets high marks from Consumer Reports this month -- 15th place and ahead of VW, BMW, MB and many others. Hyundai ranked I think 7th or 8th. Haven't seen the report yet myself. JD Powers constantly give us high marks and our sales are 18% ahead of last year in the U.S. alone.