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Schnauzer · 02-19-2007, 06:04 AM

Where are you located for service? Survey people are third party employed and those surveys are not individually read but summarized by a computer for reports. If you haven't called the national customer service hotline, then do it now. Also, you are in your right to ask the dealer to arrange a Kia regional tech representative to come and look at your car. CALL THE CUSTOMER SERVICE HOTLINE if you are given any hassles and document everything on your end too. Hotline number for your market is in the owner's manual and found on the web site of your country's Kia network (U.S. www.kia.com).

02-19-2007, 06:04 AM	#8 (permalink)
Schnauzer Expert Join Date: Apr 2005 Location: Korea and U.S.A. Posts: 716 Drives: 2007 Optima, 2007 Sorento Gallery: 0	Where are you located for service? Survey people are third party employed and those surveys are not individually read but summarized by a computer for reports. If you haven't called the national customer service hotline, then do it now. Also, you are in your right to ask the dealer to arrange a Kia regional tech representative to come and look at your car. CALL THE CUSTOMER SERVICE HOTLINE if you are given any hassles and document everything on your end too. Hotline number for your market is in the owner's manual and found on the web site of your country's Kia network (U.S. www.kia.com).