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Originally Posted by someofus
Thanks for your feedback
Kia have now come back with an offer of 'Good Will' -- only took 10days.....not too bad I guess. They have offered to pay 50% of the costs leaving us with a $4K-$5K bill and a new engine that wont have a warranty and could go the same way..... Doesn't seem quite right given the age and service history of our vehicle. Not sure what can be done about it though. If I fight them for more $$$ they may just say that their 'Good Will' is no longer offered and I will be without a vehicle for another 10days or possibly more.
I have tried phoning the Kia customer care number and sending them emails, and get no assistance from the Kia Employee who states "that a limited number of vehicles have been affected and that the Customer Service People cannot talk to the Warranty People within Kia to sort anything out"....How's that for customer service/assistance?!
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What garbage, this problem is well documented as coming from the factory, go back to them and insist this is a problem with the cylinder liners not being to specification and working there way into the block.
I see you are in Brisbane. If you do end up going down the path of repair, flick off KIA at that price you can get a reliable mechanic who has had considerable good outcomes in repairing the carnival engine. He is on the north side. Cannot remember his name at the moment. Will see if i can find it.
But seriously this is not good enough when they made a faulty product. This has nothing to do with wear and tear, this is simply a bad design from the factory.