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someofus · 02-15-2007, 03:25 AM

Thanks for your feedback

Kia have now come back with an offer of 'Good Will' -- only took 10days.....not too bad I guess. They have offered to pay 50% of the costs leaving us with a $4K-$5K bill and a new engine that wont have a warranty and could go the same way..... Doesn't seem quite right given the age and service history of our vehicle. Not sure what can be done about it though. If I fight them for more $$$ they may just say that their 'Good Will' is no longer offered and I will be without a vehicle for another 10days or possibly more.

I have tried phoning the Kia customer care number and sending them emails, and get no assistance from the Kia Employee who states "that a limited number of vehicles have been affected and that the Customer Service People cannot talk to the Warranty People within Kia to sort anything out"....How's that for customer service/assistance?!

02-15-2007, 03:25 AM	#4 (permalink)
someofus Newbie Join Date: Jan 2007 Location: Brisbane, Qld Posts: 3 Drives: 03 Carny (for the moment) Gallery: 0	Thanks for your feedback Kia have now come back with an offer of 'Good Will' -- only took 10days.....not too bad I guess. They have offered to pay 50% of the costs leaving us with a $4K-$5K bill and a new engine that wont have a warranty and could go the same way..... Doesn't seem quite right given the age and service history of our vehicle. Not sure what can be done about it though. If I fight them for more $$$ they may just say that their 'Good Will' is no longer offered and I will be without a vehicle for another 10days or possibly more. I have tried phoning the Kia customer care number and sending them emails, and get no assistance from the Kia Employee who states "that a limited number of vehicles have been affected and that the Customer Service People cannot talk to the Warranty People within Kia to sort anything out"....How's that for customer service/assistance?! Last edited by someofus : 02-15-2007 at 03:52 AM.