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jgrabina · 11-19-2006, 10:03 AM

The dealer is Smithtown Kia in Saint James, NY. I am now dealing with the service manager, Rich Heins. He seems to be doing all he can.

We just found another issue. The passenger side mirror was scratched when we took delivery so our salesman said they would take care of it at the same time they fixed the rear tailgate. They replaced it Friday, 11/19. Apparently, they just swapped the mirror with the same color van from the showroom floor. The problem is that now the mirror doesn't heat up or move automatically when you shift into reverse (I read the manual and it is on the correct setting). I guess the mirror they put on was the wrong one. Probably from an LX, not an EX with the additional features. I left a message for Rich and I'm sure we'll talk Monday. Thanks.

11-19-2006, 10:03 AM	#5 (permalink)
jgrabina Newbie Join Date: Nov 2006 Location: LI, NY Posts: 4 Drives: 06 Sedona EX Gallery: 0	The dealer is Smithtown Kia in Saint James, NY. I am now dealing with the service manager, Rich Heins. He seems to be doing all he can. We just found another issue. The passenger side mirror was scratched when we took delivery so our salesman said they would take care of it at the same time they fixed the rear tailgate. They replaced it Friday, 11/19. Apparently, they just swapped the mirror with the same color van from the showroom floor. The problem is that now the mirror doesn't heat up or move automatically when you shift into reverse (I read the manual and it is on the correct setting). I guess the mirror they put on was the wrong one. Probably from an LX, not an EX with the additional features. I left a message for Rich and I'm sure we'll talk Monday. Thanks.