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Originally Posted by jgrabina
Thanks very much for the response. I will keep you up to date as I hear from Kia on this issue.
Sorry about the e-mail. I am a new user.
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Thanks. Please let me know your dealer's name and location. Be aware that the regional field techs have the say in how things are handled on behalf of Kia. Should the outcome not be acceptable to you, please review your owner's manual regarding the Better Business Bureau AutoLine. Kia HQ will go along with the BBB resolution should it come to that. At all times keep your cool at the dealer and among others looking at your problem so that fairness is done. I'll be looking at reports this week and asking staff for more information.